Job Description

General Manager – Operational Lead

Location: Ealing – Office based

Permanent - Full Time – 42.5 hours per week

Salary up to £80,000 per annum depending on experience plus car allowance

About the Role:

As a General Manager, you will be the operational lead for our Joint Venture contract with our partner, A2Dominion, delivering repairs, voids and planned works within a stock size of 39,000 homes. The role is based from our current co-located office in Ealing, the properties we maintain within this contract cover a large geographical area and span the M4 corridor, Hampshire area and across London. You will be responsible for at least 5 direct line reports with an overall team in excess of 200 employees.

This role will work closely with the Service lead manager and you will be responsible for delivering repairs, voids, and planned works to ensure seamless co-ordination and efficient operation of all departments.

Key Responsibilities

Oversee and manage the delivery of repairs, voids and planned works within a stock size of 39,000 homes
Collaborate with the service lead manager to align administrative and financial processes with operational goals and objectives
Ensure compliance with company policies and procedures
Analyse data and provide insights and recommendations to support decision making
Foster a positive and collaborative working environment, promoting professional growth and development among team members
Lead and manage a team, providing guidance, support and development opportunities
Foster a collaborative and high performance culture, promoting accountability and continuous improvement
Ensure administrative processes are efficient, compliant and supportive of operational objectives
Provide effective leadership, a demonstrable strong approach to mentoring and motivation of staff within the Branch team by setting a clear direction for the contract(s) and leading by example. Set targets and objectives that encapsulate the Division’s strategy
Develop sustainable key Client/Stakeholder relationships, ensuring a high quality of customer engagement and involvement
Ensure the customer experience is central to all activities and embedded in all stakeholders of the Branch/Contract operation to ensure an efficient and productive service is delivered to service users and client
Review, monitor and control Branch/Contract performance to ensure delivery of P&L is in line with or exceeding agreed budget levels. Ensure at a minimum monthly structured reviews of the Branch/Contract that demonstrate stringent controls on all aspects of our cost base, work in progress, debt, operational productivity and other KPIs
Demonstrate control over all business governance, risk management processes and adherence to delegated authorities. These include daily weekly, monthly and annual planning of resources including office staff, together with a demand-based approach to directly employed and subcontracted skilled trades

You must have:

Proven experience in the above duties
A minimum of 2 years experience in managerial role within the social housing sector to include local authorities and property services
Strong leadership and interpersonal skills, with the ability to effectively communicate and collaborative with diverse teams
Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines

Benefits we can offer you.

25 days annual leave plus bank holidays
Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
Family friendly policies

To apply, follow the link below or to discuss your application further please contact Laura Bourne laura.bourne@mearsgroup.co.uk

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.

Mears Group PLC

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