FOOD SERVICE MANAGER IN TRAINING

Welcome to TXB!

TXB stands for Texas Born. That means we’re big city, open country, and everything in-between.

It also means that we have Texas values, the same values that we’ve built our brand around—authenticity, hospitality, and integrity.

At TXB, our purpose is to strive to make our guests, team members, and communities better off for having known us. As we like to say, we “leave ‘em better,” every day and every way.

Join us in taking our business to another level, and give back to the communities that give so much to us.

Job Summary

The food service manager in training is responsible to learn how to facilitate the completion of all store level tasks and performs a variety of tasks related to different areas of the store including, but not limited to food preparation, cash register tasks, customer service, general housekeeping and other related functions. The food service manager in training learns to direct staff to ensure that customers are satisfied with their experience, and manages the business to ensure that it is profitable. The food service manager in training ensures an exceptional customer experience that supports our purpose to “Leave ‘em Better”.

Essential Functions

Be reliable, punctual, honest, and have a good attitude.
Excellent customer service skills.
Good verbal communication skills.
Interviews, selectively hires, and trains staff for the retail location.
Organizes and oversees the schedules and work of staff.
Manage paperwork and payroll records.
Conducts performance evaluations that are timely and constructive.
Handles discipline and termination of employees as needed and in accordance with company policy.
Establish standards for personnel performance and customer service.
Manage/oversee all day-to-day operations with a focus on delivering a great guest experience.
Reliable transportation.
Abide by all applicable local, state, and federal laws and regulations/certifications.

Additional Responsibilities

Demonstrate the ability to communicate at all levels of the Company; clearly and concisely express opinions, conclusions, and recommendations.
Ability to work on tight deadlines in a fast-paced, team environment.
Demonstrate and practice corporate values, behaviors, and acts in an ethical and lawful manner at all times to include being a person of integrity, dependability, and be inspirational.
Oversees staff and fulfills staffing needs for regular hours, as well as special events or high-traffic times.
Provide daily shift coverage as needed.
Maintains and motivates a positive sales team through communication, incentives, and evaluations.
Confirms daily sales reports and cash receipts; ensures monies are deposited regularly, and reports are submitted as prescribed by company policies.
Addresses customer needs and resolves issues, ensuring positive and long-term customer relationships.
Plans, organizes, and coordinates sales, marketing, and budgeting.
Develops, oversees, and maximizes retail budget and product inventory, purchasing, and sales.
Ensures inventory data is correct by performing spot inventory counts and checks.
Collaborates with area managers and owners to develop, coordinate, and identify cost-effective advertising and hiring strategies.
Uses company software to research, analyze, and track purchases.
Ensures that the store always looks clean and inviting.
Places and rotates merchandise to attract positive attention from customers.
Ability to train other team members on company policies, practices, and procedures.
Inspects the supplies, equipment, and work stations.
Follows and ensures all employees comply with all safety and sanitation guidelines and regulations to ensure quality food service.
Order food and beverages, equipment, and supplies.
Oversee food preparation, portion sizes, and the overall presentation of food.
Ensures fresh food is ready and available according to operating expectations and standards.
Provide leadership to others through example and sharing of knowledge/skill.
Be an example of consistency and professionalism for all team members.
Ability to clearly perform and coach others in the expectations of all positions within the store.
Address complaints regarding quality of service.
Performs other related duties as assigned.
Report all unsafe activities to supervisor and/or Human Resources.

Qualifications: Experience, Competencies, and Education

Education and Experience:
1. At least two years of retail experience highly preferred.
2. Successful completion of on-the-job training.
3. Successful completion of company’s management training program.
Physical Requirements:
1. Ability to lift up to 50 pounds.
2. Prolonged periods standing and working on cash register or related equipment.
3. May need to work nights, weekends, and holidays on a rotating basis.
4. Ability to perform repetitive movements over long periods of time.
5. May be required to work in excessive heat and cold in association with the kitchen environment.
Competencies:
1. Patience and expertise that is required to direct and conduct training.
2. Excellent verbal and written communication skills.
3. Proficient in Microsoft Office Suite or related software.
4. Organized with attention to detail.
5. Have a good understanding of the register systems, troubleshooting, and the back office software.

Benefit Opportunities

Daily Pay Partner.
Health, dental, vision, disability, life, and critical illness insurance plans are available.
Vacation, Holiday and Bereavement leave.
401K Retirement plan.

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Food Service Manager in Training