Job Description

A Life of Colour since 1985. Founded in London by fifth-generation jeweller Kiki McDonough, the eponymous fine jewellery brand is renowned for showcasing vibrant gemstones in timeless and wearable designs.

With a dedication to exceptional craftsmanship and responsibly sourced materials, Kiki designs exquisite jewellery to complement a modern lifestyle. Loved and worn by generations globally, her colourful creations bring joy to every occasion and are cherished as heirlooms for ages to come. The brand is stocked in prestigious brand partners including Fortnum + Mason, The Watches of Switzerland Group and is available globally online via www.kiki.co.uk, on Harrods.com and FarFetch.com.

Job Description:

The Retail Operations Role reports to the Operations Manager and plays an integral part in client services and the logistical elements of stock movement and management across all areas of the business. This role is based at our Flagship store, 12 Symons Street London Location and is a full-time role. This is an entry to mid-level role and dependent on relevant experience in a similar operational role within a luxury or fashion environment. This is an exciting role and a wonderful opportunity to work with a beautiful product within an established and growing brand.

Retail Sales Ambassador –Luxury Fine Jewellery

Job Description

An exciting opportunity has arisen to join a luxury jeweller based in the heart of Sloane Square. The successful candidate will join our retail sales team, and will be responsible for driving both customer service and sales to achieve brand targets in our flagship store. As well as making sure the displays and window visual merchandising is maintained to a high standard.

Core responsibilities but not limited to are:

Being the first point of contact for new and existing client enquiries.
Maintaining impactful instore and window visual displays.
Ensuring delivery of first-class customer service when assisting clients in store, online and via telephone.
Proactive selling to clients developing strong relationships and enhancing the sales experience.
Assisting the RM with general store operations.
Representing the brand and maintaining high standards across the board.
Supporting the merchandising team and other departments as required.
Assisting at events as required.
General store administrative tasks.

Profile:

Our Aims and Values:

Our goal is to continue to grow as a leading luxury brand, delivering outstanding quality, timeless and classic design and excellent customer service. We are:

A Customer First business:

Our customers are at the heart of everything we do. We will always strive to deliver outstanding and personal service with every interaction, to ensure their continued support and loyalty.

Caring:

We treat our colleagues with respect and treat others as we would wish to be treated. We are open and honest, deliver constructive feedback and seek to create a supportive and empathetic professional environment.

Fast Paced:

We are a small but passionate team, and we want to reach as many new customers as we can. We combine agility, focus and an entrepreneurial spirit, so we can move at pace and with changing priorities.

Exceptional:

We strive to continually learn about our customers, market trends and analysis data. We challenge ourselves and others to make the right decisions and add value to our business, contributing ideas and actions that move our brand forward.

Skills + Attributes required:

Experience in luxury retail beneficial
Jewellery experience desirable
Able to work with various delivery portals DHL, Fedex etc.
Numerical and intermediate Excel skills
Good analytical skills
Good organisation skills
Able to multi-task and prioritise
Accuracy and attention to detail
Comfortable with using stock and IT systems (Full Training will be given)

*Full time role, Tuesday – Saturday.

To be successful at Kiki McDonough:

You have a can-do attitude.
You’re a happy team player.
You are willing to learn with a ‘can do’ attitude
You have excellent communication and interpersonal skills
You are personable and positive.
You’re willing to learn and are approachable.
You are honest and transparent.
You have a sense of humour.
You will be a problem solver with a solutions based approach

What we offer:

Wear jewellery
Private healthcare
Wellbeing support via an EAP programme.
Selection of office snacks
Team socials
Birthday lunches
Jewellery loyalty scheme

Kiki McDonough

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