Our immediate requirement is for an experienced Event Manager to be a key part of our London team, representing our client and working onsite at a leading Global Law Firm, taking full responsibility for managing and overseeing all activity across the events department, developing, coordinating, and delivering the best-in-class, high profile events within a managed service environment. Responsible for taking ownership of the deliverables of the account ensuring the smooth operations from conception to completion.
Key Responsibilities;-Development, coordination, and delivery of best-in-class high profile events within a managed service environment.-Take ownership of each event from conception to completion.-Collaborate with technical teams, planning and execution of events within 3 event spaces.-Delivering virtual events including conferences, webinars, broadcasts and webcasts.-Serve as a main point of contact and subject matter expert to event managers to scope and provide solutions for presentations and events.-Work closely with the AV Team Manager to ensure events are sufficiently resourced, including sub-contracting where applicable.-Live event support, successful execution of pre-planned design support and implementation exceeding the customers expectations.-Management of technical support team, providing clear communication channels across all teams.-Conduct client debrief, obtaining customer feedback and discuss areas for continual improvement. Collate and provide post event reporting, stats, and client feedback on a weekly and monthly basis.-Driving client meetings, communicating across proAV teams and external vendors.-Communicating, maintaining, and developing client relationships and supporting staff.-Ensuring excellent customer service at VIP and Stakeholder level.-Act as key decision maker and escalation contact in the event of incidents or failures.-Escalate to appropriate service providers; track to resolution, ensuring client and onsite personal regularly updated.-Implementation of standard operating procedures identifying areas of improvement in workflows.-To be very presentable and an ambassador for our client with the ability to liaise with senior executives in a calm and professional manner at all times both face to face and via the telephone.
Technical Skills;Technical understanding of technologies including but not limited to:-- QSYS- Mixing Desk and wireless microphones- Shure- Poly- Working knowledge of event audio and data systems.- Strong understanding and troubleshooting skills for Meeting platforms including zoom and teams.-Ability to conduct the technical disciplines within events.

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Jacobs Massey

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