Description

To support the RMB business units in the analysis, improvement and redesign of core and support business processes from current state assessments to post-implementation support to deliver an improvement in efficiency, high levels of standardisation and straight through processing with defined exception management.

Key Responsibilities:

Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes.
Initiate meetings with key stakeholders to track progress, manage expectations, and ensure stakeholders requirements are delivered.
Conduct in-depth process analysis ensuring that work instructions in the applicable process tool is included.
Identify manual processes that consume large amounts of time and establish automated process designs ensuring that process automation and business activity monitoring are covered.
Implement automated process design using bank BPM technology.
Apply Lean Six Sigma defined phase analysis by defining process flow and value stream and measuring process performance.
Conduct Rapid Improvement Event training for line managers.
Track benefits via the Performance Improvement Forum.
Gain an understanding of BU or FA KPIs by identifying and analyzing the metrics that measure the business process.
Establish analytics and source data from relevant source systems.
Demonstrate pride in the organization's brand services and products by consistently delivering on the brand's promise.
Plan and manage own workflow anticipating obstacles, juggling priorities, and following through on objectives within agreed timeframes and according to quality standards.
Act in an ethical, transparent and morally defensible manner including highlighting unethical practices.
Promote a friendly cooperative climate.

Job Details:

Application Closing Date: 05/10/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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