Application Support Specialist (Glasgow Hybrid)

Head Resourcing is pleased to be working with one of the UK's leading pensions and mutual funds companies who have a requirement for an experienced Application Support Analyst to join their team in Glasgow.

Job Responsibilities:

Provide first-line assistance by acknowledging and analyzing support requests made to the IT Development Team on a daily basis.
Take appropriate action to resolve support requests promptly.
Escalate more complex requests to 2nd Line Support while providing relevant triage information.
Write SQL scripts to assist in basic analysis of problems reported.
Execute SSIS packages as part of routine support tasks.
Collaborate with stakeholders across the business to facilitate issue resolution.
Monitor and address failures within automated processes.
Work closely with Developers and Specialists within the Development team.
Provide regular reporting on Business As Usual (BAU) requests and resolutions to the Development team.

Knowledge, Skills & Core Competencies Required:

Previous experience working in a development support team.
Proficiency in SQL with a good understanding of SQL Server Management Studio, SQL Agent, and SSIS error handling.
Ability to demonstrate initiative and problem-solving skills.
Willingness to learn and take on new tasks, working through to resolution.
Familiarity with Life/Pensions products is desirable.
Awareness or experience with Sonata Financial Systems software is also desirable.

Values:

We expect that you are able to demonstrate the following values in your role:

WE'RE IN THIS TOGETHER

We collaborate and value each other's opinions.
We're a cohesive team making a significant impact.
We support each other's growth and success.

WE CARE ABOUT OUR CUSTOMERS

Our customers are central to our operations.
We are committed to acting in the best interests of our customers.
We actively listen to and learn from our customers.

WE KEEP MOVING FORWARD

We view change as an opportunity for growth.
Our progress is guided by prudent risk management.
We have the courage to experiment with new ideas and learn from them.

HYBRID

This role will require you to attend the Glasgow office 2 days per week.

If this sounds like you we would like to hear from you

Head Resourcing

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