Who is GENFIN?

GENFIN is a proudly South African business that enables and supports businesses with flexible funding solutions, allowing them to unlock growth for sustainable success. We understand the needs of businesses and that access to affordable finance is critical for the growth, sustainability, and operation of any business.

We are backed by the GENFIN Holdings Group, an investment company specializing in SME lending in South Africa and the United Kingdom. Other strategic funding partners include RMB and Sanlam Investments.

Position Overview

The Business Funding Administrator will work closely with and support the teams within the Operations Department.

As a Business Funding Administrator, you will be responsible for:

To manage incoming and initial calls with clients and daily administration
The preparation of bank statements for new loan applications
To ensure effective and efficient administration support for the operations team
To ensure business sustainability and delivery on the company timeframes

Key Responsibilities

Administrative duties:

Front Desk

Managing the client support email inbox for strategic partnerships
Administer the strategic partnerships applications process

Administrative Support:

Switchboard duties

Answering and directing client calls
Take messages and relay them to the appropriate teams
Communication – experience communicating with clients via telecom and e-mail and ensuring that we respond to a customer’s queries timeously and professionally
Consistently deliver exceptional customer service portraying the following skills:
Empathy
Actively listening
Emotional Intelligence
Problem-solving
Handling difficult situations and questions
Product Knowledge: Explain the product, pricing, loan terms, etc. to the customers
Process Knowledge: Understand the process that needs to be followed by the operations team as a whole and need to be able to explain this to the customers

Business Funding Applications:

New applications:

Prepare and process applications
Ensuring the correct information has been received
Preparing all relevant information required for the application, including the conversion of business bank statements via various channels
Follow-up calls to clients where the business bank statements are outstanding
Screen and process the documentation that clients have sent in with their applications before initial contact
Initial contact with clients when they have applied for business funding
Follow-up calls with clients where we have been unable to reach them with the initial call
Time Management – timeously processing and preparing the new loan applications within SLA
Ad-hoc administrative duties as required

Skills

Strong Communication skills – exchange, convey, and express knowledge and ideas via telecom and e-mail and ensuring that they respond to a customer’s queries timeously and professionally
Knowledge of Microsoft and other Office applications
Good problem-resolution and creative thinking abilities
A team player – teamwork and collaboration
Strong oral and written communication skills
Critical thinking and problem-solving
Emotional Intelligence
Empowering and motivating others
Strong multi-tasking and administration skills
Listening skills and empathy
Understanding the loan origination and client information systems

Requirements

Matric (NQF 4) or equivalent
2+ years of work experience as an administrator

Genfin Business Finance

New Jobs

Business Funding Administrator Business Funding Administrator