Details
Reference number
369520
Salary
£27,941
A Civil Service Pension with an employer contribution of 28.97%
Job grade
Administrative Officer
Pay Band 6a
Contract type
Permanent
Business area
FC - Forestry England
Type of role
Operational Delivery
Working pattern
Flexible working, Full-time
Number of jobs available
2
Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
Thetford, East of England, IP24 1JD
About the job
Job summary

Forestry England is part of the Forestry Commission. We look after more land and more trees than any other organisation in the country, shaping landscapes for people, wildlife and timber. It's a job that never stops growing. We are the biggest provider of outdoor recreation in the UK. We manage landscapes for wildlife to thrive, people to enjoy and as a source of sustainable wood.

Paid for parking applies at a number of our forests. The money raised from our car parks goes towards maintaining our visitor facilities including visitor centres, play areas, bike trails and other facilities.

Parking is an important service we provide to our visitors. Sitting within the national parking team, but working with colleagues across the organisation, the Parking Co-ordinator (Customer Relations) will provide administrative and project support to the National Parking Team in the delivery of day-to-day operating matters, as well as provide outstanding customer service to our visitors online and over the phone.

This is a permanent full-time role for 37 hours per week which will be worked across 5 days from Monday to Sunday each week. The nature of the work includes requirement for regular rota'd weekend, public and privilege holiday and evening working. To accommodate this, a rostered 7-day contract will be issued as standard. There is also an expectation that this role may be required to be on-call on a rota’d basis to act as a weekend and evening escalation contact.

The location of this post is within the Customer Relations Team based in the Innovation Centre, Thetford, Norfolk, with flexibility for some optional blended working. The post responsibilities cover the whole of England, and it is expected that the post holder will need to travel occasionally (including some overnight stays).

Job description

The role will involve a wide range of office management functions including administration, customer service, contractor liaison, and responsibility for ensuring that everything in this business unit runs smoothly and to deadlines.

Key work areas include:

Monitor the shared Parking inbox; responding to car parking queries from the public, as well as internal general enquiries.
Remote monitoring of barriered car park systems; responding to and assisting visitors over an intercom system.
Liaising with external contractors and suppliers to manage parking equipment service requests raised by our internal district teams.
Processing visitor refunds as required.
Raising purchase orders and processing invoices.
Undertaking of monthly financial and banking reconciliation tasks.
Collating and distributing parking information and business intelligence reports.
Providing project management support during the implementation and mobilisations of projects.
Contribution to various support tasks as required e.g., information and data gathering in preparation for analysis.
Ensure parking related policy and procedural documentation is up to date, as well as the relevant parking guidance and information published either on the internal Forestry England intranet or public facing web pages.
Working with the Membership team on parking issues.
Working with the Customer Relations team utilising our CRM Software system – Connections.

Additional tasks may include;

Managing diaries and organising meetings.
Attend/minute meetings.
Any other parking related tasks reasonably requested by your line manager.

Working as part of the national parking team, each Parking Coordinator will lead on certain aspects of the team specialisms, and will be expected to cover work of other Parking Coordinators as required to support peak delivery periods or to cover periods of leave.

Person specification

Essential:

Exemplary customer service skills including experience of complaints handling.
Excellent organisational and communication skills.
Proven administrative ability and attention to detail.
Experience of delivering administrative tasks across multiple work areas or projects, to deadlines.
Competent IT user with experience of Microsoft suite of applications (Word Excel, Teams and Outlook).

Desirable:

Experienced user of MS Office 365 applications, SharePoint and on-line portal systems.
Experience of working with CRM database software.
NVQ Level 3 or equivalent in any subject area.
Behaviours

We'll assess you against these behaviours during the selection process:

Changing and Improving
Working Together
Delivering at Pace
Managing a Quality Service
Benefits
Alongside your salary of £27,941, Forestry Commission contributes £8,094 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

To apply for this role, your application should be submitted via Civil Service Jobs and be completed no later than 23:55 on Sunday, 20th October 2024.

As part of the application process, you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

The CV will be setting out your employment history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years.

A Personal Statement (no longer than 750 words) explaining how you consider yourself a good candidate for the advertised role, taking into consideration how you meet our key work areas and Personal specification.

Please note we are provisionally expecting those candidates who progress to interview stage for this to take place on Monday 4th and Tuesday 5th November via virtual/video conference.

Please note dates subject to change.

Please note the interview will assess the listed Behaviours.

Further Information

A reserve list may be held for a period of 6 months from which further appointments can be made.

Any move to Forestry Commission from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

New entrants are expected to join on the minimum of the pay band.

This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.

The duties of this post require the applicant to have a full current driving licence that enables them to drive in the UK. However, the Forestry Commission is willing to consider any proposals put forward by applicants that would allow them to do the job by any other means.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via fcerecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name :
Dan Bell
Email :
dan.bell@forestryengland.uk
Recruitment team
Email :
fcerecruitment.grs@cabinetoffice.gov.uk
Further information
Our recruitment process is underpinned by the principle of appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners’ Recruitment Principles.If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact FCE by email: englandhr.services@forestryengland.uk. If you are not satisfied with the response you receive, you can contact the Civil Service Commission, which regulates all Civil Service recruitment.

Forestry Commission

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