Responsibilities:

Manage and authorise purchases and invoices for Passenger Services, Crew and Technical;
Manage costs in respect of delay and missed connections;
Motivate for any additional contracts relating to purchasing;
Implement cost saving initiatives and manage external service provider relationships;
Attend to common interest matters;
Ensure adherence to company policies and procedures;
Ensure adherence to relevant legislation (Air/Ground Safety, Labour);
Achieve punctuality targets, On Time Performance;
Ensure emergency plans are in place for the relevant station;
Plan, organise and motivate for resources when required;
Coordinate delay handling, in some severe cases he/she will be requested to present themselves to the airport;
Coordinate regular audits to ensure service and safety standards are of the highest quality;
Ensure a smooth and positive passenger experience;
Promote customer service KPI as directed by Management and NPS;
Ensure that the external service provider/s align their customer service standards with that of FlySafair's standards;
Provide leadership to supervisors and staff;
Ensure staff maintains effective communication channels;
Ensure staff has the required training and skills;
Manage the performance of staff;
Manage unresolved staff queries/issues;
Maintain correct staff levels;
Initiate and manage the recruitment of staff in close co-operation with the company's HR Division;
Manage staff scheduling and activity;
Enforce housekeeping practices;
Ensure compliance with health and safety regulations;
Ensure compliance with the company code of conduct;
Represent Safair Operations at the Airline Operators Committee (AOC) forum at various stations through third-party service providers;
Represent Safair Operations at the Local Baggage/Pilferage Committee at various stations through third-party service providers;
Represent Safair Operations at the Local Airport Security and Safety Committee at various stations through third-party service providers;
Represent Safair Operations at the Local Bird and Wildlife Committee at various stations through third-party service providers.

Minimum Requirements:

Grade 12 or equivalent;
Diploma/Degree in travel and tourism or aviation (Advantageous);
Minimum of 10 years aviation experience, of which, 5 years must be management experience;
Experience in the following areas:
1. Baggage handling;
2. Passenger Handling;
3. Operations and Cargo Handling;
4. Non-scheduled Operations;
Experience in Commercial Ground Handling agreements;
Experience working with IOSA and ISAGO audit requirements;
Non-office hours may apply from time to time due to operational requirements;
May be required to work weekends or extended hours due to delays etc.;
Computer literate;
Strong leadership skills;
Planning, organizational and time management skills;
Excellent interpersonal skills;
Strong oral and written communication skills;
Problem-solving and decision-making capability resolving conflict;
Strong relationship building;
Ability to multitask.

Personal Attributes:

Professional;
High integrity;
Empathy;
Patience;
Self-motivated;
Independent (able to work without supervision);
Goal oriented;
Positive attitude;
Able to cope with changing workload priorities and pressure;
Immaculate timekeeping.

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