PURPOSE OF THIS ROLE

The purpose of this role is to oversee the use of Information and Communication Technology (ICT) as a strategic resource to drive the objectives of the Corporation and ensure that all the resources (systems, people, processes) necessary to support its operations are in place.

KEY ACCOUNTABILITIES, MEASURES & INTERFACES

Design and oversee the implementation of ICT strategies aligned to the Corporation's objectives.
Select and implement suitable technologies to improve internal operations and drive business objectives.
Design and implement the ICT governance framework in accordance with best practices and guidelines (DPSA’s CGICTPF, COBIT, ITIL, ISO, etc.).
Design and monitor the implementation of ICT policies, procedures, processes, and standards.
Oversee the implementation of information security strategies and controls based on best practices and standards (ISO27001, NIST, etc.).
Design and oversee the implementation of business continuity strategies and controls based on best practices and standards (ISO22301).
Monitor and ensure compliance with all relevant legislation and standards.
Develop and maintain the Enterprise Architecture of the Corporation in accordance with the TOGAF framework.
Oversee the technological infrastructure (networks and computer systems) in the Corporation to ensure optimal performance.
Lead, manage, and provide support to the ICT team to ensure their optimal performance and growth.
Manage service providers and vendors to ensure the effective delivery of services rendered.
Oversee the implementation of ICT projects to ensure successful delivery against the set objectives.
Oversee and ensure that the Corporation derives optimal value from ICT investments.
Identify and mitigate ICT-related risks and address any audit findings.
Effectively manage ICT expenditure against the approved budget.
Prepare and provide reports to the various ICT Governance structures (ICT Steering Committee, EXCO, Board Subcommittees).

Key Measures

Improved levels of systems availability.
Increased customer satisfaction levels.
Improved efficiency within the ICT team.
Improved and automated business processes.
Improved cybersecurity posture.
Improved ICT capability maturity and control environment.
Efficient budget and vendor management.
Projects completed within time and budget.

Key Interfaces

ECIC Employees.
ECIC Suppliers.
Internal and External Auditors.
Consultants.
Board and Subcommittees.

QUALIFICATIONS & EXPERIENCE

A relevant bachelor’s degree/ BTech (NQF 7) in Information Technology or Computer Science or a related field as recognized by SAQA.
A post graduate degree and industry certifications relating to Service Management, ICT Governance, ICT Risk and Control, Enterprise Architecture, Project Management, and Cybersecurity would be advantageous.
Experience in Microsoft Azure and 365 environments (Dynamics 365, Office 365, SharePoint, Exchange Online, OneDrive, Power Apps, Power BI) would be advantageous.
A minimum of 10 years’ relevant experience in an ICT environment is a requirement.
At minimum of 5 years’ experience in an ICT management role is a requirement.

SKILLS AND ABILITIES

Proven experience in an ICT management role.
Background in designing/developing ICT systems and planning ICT implementation.
Ability to develop ICT strategies, policies, processes, and procedures.
Strong interpersonal, team building, and good communication skills.
Analytical, problem-solving, and decision-making skills.
Excellent organisational and leadership skills.
Ability to deliver customer-centric and value-added ICT solutions.

BEHAVIOURAL COMPETENCIES

The incumbent is required to have the following competencies:

Inspirational Leadership – Motivate and inspire others to work towards common goals. Proactively seek feedback and coaching to drive personal development. Develop capabilities of others and nurture future talent.
Business Acumen – Demonstrate commercial and financial expertise. Uses a methodical problem-solving approach as a foundation for effective decision-making considering importance, urgency, and risk.
Delivery – Translates business objectives into practical, prioritised, and organised action plans; ensures plans are safely and successfully implemented. Makes effective use of resources when executing; ensures processes are in place to achieve outcomes aligned to operational excellence standards.
Leading & Managing Change – Embraces, leads, and manages change, providing guidance and support during implementation.
Teamwork – Promotes collaboration, information sharing, and learning within and across business boundaries. Focuses on ensuring stakeholder satisfaction by building mutually beneficial relationships with stakeholders.

Candidates must demonstrate living the ECIC values being:

Innovation
Teamwork
Integrity
Excellence
Accountability

APPLICATIONS

Closing Date : Monday, 16^th September 2024

NOTE : It is ECIC’s intention to promote equity through the filling of posts, according to the set Employment Equity targets.

Data Protection

Personal information collected and processed for purposes of recruitment will be protected from unauthorised access and improper use or disclosure.

Declaration and Informed Consent

By submitting your application for the advertised role, you give ECIC permission to process your personal information and you acknowledge that you understand the purpose for which it is required and for which it will be used. Furthermore, you declare that all personal information supplied to the ECIC for the purposes of recruitment is accurate, up to date, not misleading, and that it is complete in all respects.

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Head: Information and Communication Technology (ICT)