Contract Manager

The Contract Manager will report to the Key Accounts Manager. The primary responsibility of the Contract Manager is to assist with the day-to-day management of on-site cleaning personnel as well as ensuring excellent client service delivery as per company standards.

Duties & Responsibilities

KEY RESPONSIBILITIES:

Enforce the Company’s ‘Code of Conduct’
Ensure an efficient and effective operation of the Site
Handle and resolve staff and client complaints
Carry out duties and tasks as per Site Job Description
Take a proactive approach to cleaning-related matters
Communicate with staff, public, client, and management regarding cleaning needs
Assist with training of on-site cleaning personnel
Provide administrative support to management
Ensure effective and efficient rostering of cleaning personnel
Investigate on-site allegations and report on findings accordingly

Desired Experience & Qualification

MINIMUM REQUIREMENTS:

Matric Certified
5 years of experience in the Cleaning Industry
3-5 years of direct management experience
Fluent in English
Knowledge of Cleaning Industry regulations including Operational and Client requirements

COMPETENCIES:

Excellent verbal and written communication skills
Excellent leadership qualities
Excellent reporting skills
Excellent management skills

Market Related

Interested?

If you are not contacted as a shortlisted candidate within 2 weeks of the closing date, please consider your application as being unsuccessful. Please specify the position that you are applying for.

All interested candidates must submit their CVs with all relevant qualifications attached, including a letter of application.

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Excellerate Services (Pty) Ltd

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