*Job title:* Receptionist

*Salary:* Competitive, to be discussed at Interview

*Hours:* Monday 0830 – 1730/Saturday 0830 - 1730

College Street dental Centre is a modern, 4-surgery practice offering a full range of general dental services as well as specialist treatments such as Dental Implants and Orthodontics. We are situated in the heart of the historic market town of Petersfield which is also walking distance from the local train station

*Key competencies:*

*Customer Focus* - Understanding who internal & external customers are & their requirements. Thinks about the “customer’s perspective” & focuses on delivering a quality service that meets/exceeds customer/patient expectations.

*Communication* – Expresses themselves clearly & effectively verbally or in writing whilst delivering key messages to others. Deals with queries effectively. Shows evidence of active listening when communicating both face to face & over the telephone.

*Team Working *-The ability to work co-operatively, as opposed to working separately or competitively, with either the immediate practice team or other colleagues working together towards the same goal.

*Personal Effectiveness and Organisation* - Demonstrates initiative, self-confidence, organisation skills & is willing to take responsibility for their actions to deliver a high-quality service.

*Drive and Motivation* - Enthusiastic and committed, demonstrates drive to do things better, more efficiently & effectively, to improve performance & to exceed goals & targets.

*Work experience and skills:*

• The ability to keep calm and work methodically.

• A caring and sympathetic nature

• Exceptional listening skills and a calm, empathetic approach to patients, team members and clinicians to help build rapport.

• A smart appearance and professional attitude

• An ability to work under pressure in a busy team environment

• Motivated, friendly, flexible, punctual and organised.

• Able to deliver clear and accurate information.

• Excellent telephone manner

• Ability to use IT and operate a computer based system

• Accurately deal with and balance money

Academic or trade qualifications:

*Experience:*

• Receptionist: 1 year (preferred)

• Dental Receptionist: 1 year (preferred)

*Benefits: *
* Competitive salary
* Company pension scheme
* GDC and indemnity paid
* Core CPD organised by the practice
* Perk-box membership- employee discount scheme
* Extra day off for Birthday
* Support of a well-established friendly team
* Annual cost of living wage increase
* Employee of the month rewards
* Social events including summer and Christmas parties

We look forward to hearing from you!

IND003

Job Type: Part-time

Benefits:
* Additional leave
* Company events
* Company pension
* Store discount
Schedule:
* Day shift

Experience:
* Dental receptionist: 1 year (preferred)

Work Location: In person

College Street Dental Centre

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