Job Purpose
This is a key position, carrying out planned and reactive maintenance across several site locations.
You will be the first line in all maintenance throughout your allocated sites.
The purpose of this role is to carry out technical repairs and PPM’s. You will ensure that all technical and compliance paperwork is always completed and up to date.
All work will be completed to the highest standards in an efficient and cost-effective manner, whilst complying with the laid-down Company Health and Safety policy.

Key Accountabilities

Safety

Comply with health & safety legislation and Company processes.
Complete specified reports and compliance documentation and take action on any issues raised.

People

Compliance with all of City policies and procedures.
Attend training courses as and where necessary and to ensure personal job skills keep pace with technical developments.

Service

Complete the Planned Preventative Maintenance (PPM) schedule within agreed timescales and to ensure all necessary paperwork is completed accurately and to the laid-down procedures.
Respond promptly and positively to service call requests from the Helpdesk and to assess the requirements of the job and carry out repairs as and where necessary.
Prioritise maintenance and repair work to achieve agreed timescales and response times.
Order spares to the laid-down procedures.
Identify non-repairable faults in plant and machinery and promptly advise the HVAC supervisor of findings, with recommendations regarding suitable replacement.
Carry out surveys and complete reports as required by City management.
Carry out minor alterations and installations within the individual’s technical competence in accordance with current specifications.

Others

Carry out any reasonable management request.
Participate in on call rota (1:4) to provide 24/7 cover.

Financial Responsibilities

Responsibility of parts ordering, follow correct triage process to reduce unnecessary spend.

People Responsibilities : None

Knowledge, Skills And Abilities

Educated to GCSE / Standard Grade level as a minimum, ideally SVQ/NVQ Level 3 within Heating/Ventilation/Mechanical Equivalent Qualification.
ACS Commercial Gas Qualifications COCN, CIGA, CORT, ICPN, CDGA, TPCP1/1A as a minimum.
ACS Domestic Gas Qualifications CCN, CENWAT, CPA as a minimum.
City and Guilds 2079-1 FGas Category 1.
City and Guilds 7671 18th Edition.
Ability to service/maintain/repair/install a range of Mech & Elec HVAC plant & equipment.
A working knowledge of the maintenance service within the FM industry is essential, with previous working knowledge of a multi-client contracted environment being desirable, and PPM and compliance background.
Previous experience of developing client relationships would be advantageous.
Strong PC literacy, with experience in extracting, collating and presenting performance data along with a good understanding of the CAFM.
Strong communication skills, both written and verbal.
Excellent planning, organising, prioritisation and project management skills.
Strong results focus, takes accountability for own performance and that of the team.
Effective problem-solving and decision-making.
Highly flexible and self-starting. The role will have many challenges and a flexible approach will be needed.

Behaviours

Safety – We keep our people and customers safe every day.

Do the right thing and work in the City way, the safe way.
Keep our people and customers safe every day.

People – We put our people first, treat each other with respect and work as a team.

Actively listens and treats others with respect.
Be clear, concise, timely and accurate in communication.
Treats others with respect and embraces cultural differences.
Celebrates success instilling confidence in others.

Excellence – We make a difference and go the extra mile.

Judges’ situations, considers how they can deliver excellence.
Takes accountability for their own tasks.
Learn from mistakes to make the difference.

Service – We’re passionate about delivering exceptional customer service.

Considers impact on ALL customers in decision making.
Delivers exceptional customer service. Passionate about customer service.
Endeavours to get it right the first time.
Actively engages with customers.

Integrity – We always act with integrity, honesty, openness and trust.

Spending the company’s money as if it is your own.
Trust each other to do things right the first time.
Ask yourself is it right for us and our customer, always acting with integrity.

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