Charlie’s Travels is in search for a Operations Consultant

Starting date: 1st of October 2023 (or earlier)

We are Charlie’s Travels: a young, Dutch travel agency (scale-up) aiming to show travellers the real, diverse Africa! This is only possible because of our very skilled and passionate team members: a group of Africa-enthusiasts living across the continent. We have Angels in Nairobi, Durban, Uganda, Tanzania, and the Netherlands. We join forces to organise unforgettable, authentic, and off-the-beaten-track tours in Eastern and Southern Africa, especially appealing to those travellers who want to escape the standard tourist route and embark on a more authentic adventure!

Are you a real traveller at heart? Do you avoid the all-inclusive resorts with breakfast buffets and crowded swimming pools? Most importantly: do you always look to broaden your horizons and dream of making the African continent your playground? If the answer is Yes, Yes, and Yes.. keep reading!

About the role

We are looking for a young, dynamic person with excellent knowledge of the travel industry in Southern Africa who will be responsible for booking a trip from start to finish through securing accommodation, transport, and booking flights. You will report directly to the Operations Manager, who is responsible for various sold trips and ensuring that each trip runs smoothly. The role will not be limited to booking transport and accommodation; you will be responsible for communicating with suppliers to guarantee better rates and contacting the clients to help answer questions before and while they are travelling.

Charlie’s Travels Southern Africa operates from Durban North. You will be working in a small team from here. Your duties and responsibilities, among others, entail the following:

Book all accommodations, transfers, activities, and flights.
Management of full trips (once sold) from start to completion to South Africa, Namibia, Botswana, Mozambique, and Eswatini.
Finalising supplier guidelines and protocols before a trip.
Liaising with clients and suppliers while on trip.
Establish, develop, and maintain positive business relationships with key partners.
Expedite the resolution of customer problems and complaints to maximise satisfaction.
Negotiate better rates with (new) partners.
Working closely with the sales team to ensure trips are correctly sold and booked to minimise customer dissatisfaction.
Minimum four years of work experience in the travel industry in Southern Africa.
Excellent English written and verbal communication skills.
Product knowledge of Southern Africa.
Commercially minded, enthusiastic, and a team player.
Organised, structured, and good time management.
Able to work independently and take the initiative.
Able to work remotely in an efficient manner and to stay connected.
Able to travel when necessary to meet with customers and/or suppliers.

Our offer….

Competitive salary with the possibility to earn a bonus based on performance.
The freedom to start your projects you feel passionate about. For example: designing and developing new experiences in Southern Africa.
Opportunities to discover new places during Business Development trips.
Growth opportunities in line with the company’s growth.
An entrepreneurial business environment with an international team.

Do you find yourself completely drawn to this role?

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Charlie's Travels

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