About Us

Vision Healthcare (VHC) is a fast-growing, pan-European, digital-first omni-channel group driven by an innovative buy-and-build strategy. Our network includes leading brands and partners across e-shops, marketplaces, and e-pharma platforms. We specialize in providing high-quality vitamins, minerals, supplements, nutraceuticals, beauty nutriments, and over-the-counter (OTC) medicines.

Our commitment to providing excellent customer service extends beyond direct consumers. At VHC, we empower our B2B partners to deliver superior health and wellness products to their customers, creating strong, lasting business relationships. We encourage entrepreneurial thinking and efficient processes that allow our team to make a real impact. Our focus on simple, effective solutions drives both creativity and efficiency across our business-to-business services.

About the Job

We are looking for a Customer Service B2B Specialist (m/f/d) to join our fast-growing team in our Munich office. In this role, you will be responsible for managing key business accounts, supporting our partners in delivering outstanding service, and maintaining long-term business relationships. This is an exciting opportunity to collaborate closely with our dynamic brand teams and make a significant impact in a rapidly expanding company.

Order Fulfilment & Tracking: Oversee and coordinate the fulfilment process, ensuring that all orders are processed, shipped, and delivered on time. Proactively address any delays or issues.
Account Management Support: Serve as the central point of contact, together with External sales, for our B2B partners, managing customer inquiries, orders, and product-related questions to ensure smooth business transactions.
Customer Relationship Building: Foster strong, collaborative relationships with key accounts, ensuring satisfaction and loyalty, and identifying opportunities for growth.
Issue Resolution: Handle and resolve complaints, issues, or discrepancies in a professional and timely manner, always striving to provide solutions that meet both business and customer needs.
Product Knowledge: Develop and maintain a deep understanding of our product portfolio to effectively support partner inquiries and advise them on best-selling products, promotional opportunities, and stock availability.
Cross-functional Collaboration: Work closely with External Sales, Marketing, and Logistics teams to communicate B2B customer needs, ensuring alignment in product offerings and service delivery.
Reporting & Feedback: Monitor customer satisfaction, track key performance metrics (KPIs), and provide regular feedback to internal teams on ways to enhance the B2B customer experience.

Educational background in business, customer service, supply chain management, or a related field.
Proven experience in a B2B customer service role, preferably within healthcare, personal care, or nutritional supplements industries.
Strong communication and relationship-building skills, with the ability to work independently and as part of a team.
Excellent organizational skills, with a focus on customer satisfaction and operational efficiency.
Proficiency in CRM tools and Microsoft Office (e.g., Excel, Word, PowerPoint).
Fluent in English and German, both spoken and written.
Experience with order processing systems (e.g., ERP) is a plus.
Willigness to travel occasionally for client meetings and industry events (up to 5%).

Opportunities for growth and professional development within a dynamic and expanding company.
A fast-paced and supportive work environment with an emphasis on teamwork and collaboration.
Hybrid working model with flexible hours
30 days of vacation, plus an additional 2 free days during Christmas and New Year's Eve.
Employer-financed job ticket (49€ Deutschlandticket)
Employee discounts and corporate benefits.
Weekly team lunches, fresh fruits, and beverages provided daily.

Bärbel Drexel GmbH (Part of Vision Healthcare)

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Customer Service B2B Specialist (m/w/f)