The prospective employee will be required to assist with the following duties daily:

Reception/ Administration

Daily check in and checkouts of Guests.
Maintaining a positive attitude and friendly demeanor to guests and fellow staff members.
Responding to all guest-related emails or phone calls in a friendly and professional manner.
Keeping record of all POS slips and customer invoices for handover to Accounting staff. Printing of Welcome letters.
Interact with guests and ask how their stay was and ask if they will rate us on the platforms.
Keeping the workplace and guesthouse neat and presentable.
Keep Nightsbridge up to date regarding cancellations and room changes.
Corresponding with guests on bookings.com and making sure all messages are responded to the same day.
Assist with Administrative and clerical tasks. Make sure all stock lists are up to date.
Available for late and early check-ins.
Inspect the whole property and report to management regarding any upkeep or maintenance issues.
Make sure the generator is full and ready for if loadshedding hits.
Create an order list for stock or other products needed for the guest house and see where it can be ordered and bought and get quotes.
Reporting: Filing slips, maintenance, and staff reporting.
Maintain a complete filing system to support financial records.

HOUSEKEEPING

Take responsibility for the general upkeep of the office area, the company assets, i.e. fax, photocopier, etc.

CLIENT RELATIONS

Assist and resolve queries with regards to messages and bookings.com.
Building positive professional relationships with Guests.
Solving client issues and handling complaints from clients in a friendly and helpful manner.
Inspect Guest rooms.
Make sure all mini bars are working and stocked daily.
Make sure TVs are working (DSTV working).
Assist Housekeepers on a daily basis or when there is a lack of staff.
Daily filing done to enable easy access to documents and files for relevant companies.

Due to the nature of the Employer's operation, the Employee shall be required to work at night and on various weekends as and when previously arranged. The employee will be given time off in lieu of overtime worked.

Requirements:

MUST HAVE WORK EXPERIENCE.
MUST HAVE OWN RELIABLE VEHICLE AND DRIVER'S LICENSE.
MUST LIVE CLOSEBY.

Job Type: Full-time

Pay: R12500,00 per month

Application Deadline: 2024/09/14

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Guest House Manager