Service Consultant
Business Unit: Discovery Central Services
Function: Call Center / Contact Center
Job Title: Service Consultant
Key Purpose:
Our Commissions department is looking for a great person to join their team as a service consultant to service broker houses and franchises with all related billing and commissions’ queries.
Areas of Responsibility:
- Answering inbound calls timeously
- Dealing with predominantly telephonic and occasionally email queries
- Assisting franchises/brokers with Health, Life and Group Life and Vitality queries
- Submitting reports to brokers
- Reviewing and recommending improvements to existing processes
- Implementing and maintaining internal controls to ensure best practice
- Performing any other related functions requested by management
NB: The role is not limited to the key outputs mentioned above.
Personal Attributes and Skills:
- Perform a variety of administrative responsibilities
- Ability to multi-task and attention to detail is vital
- Ensure that delegated tasks are performed within proper time frames
- Prioritize workload and address any immediate issues as and when they arise
- Effective communication at all levels within the organisation (written and telephonic)
- Client-centric servicing and positive problem-solving approach
- Deadline conscious and able to work under immense pressure
- Work independently, but open to teamwork when necessary
- Takes responsibility for actions and projects
- Upholds ethics, values, and demonstrates integrity
- Adapts to changing circumstances, new ideas, and change initiatives
Education and Experience:
- Matric Certificate
- 1 year Call Centre experience within the financial services industry
Advantageous:
- 1 year Call Centre experience dealing with brokers
- 1 year experience with Discovery Life products
EMPLOYMENT EQUITY:
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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