About Steenberg Winery:
Steenberg Winery, part of Beck Family Estates, is a hallmark of South African wine excellence, providing visitors with an exceptional wine and hospitality experience. We are looking for a passionate individual to join our team, enhancing our guests’ wine journey and promoting the growth of our exclusive Wine Club through personalized service and expertise.
Role Overview:
As the Wine Club and Sales Ambassador, you will be the face of our Wine Club in the tasting room, engaging with guests to create unforgettable experiences that encourage wine club membership and sales. This role involves close collaboration with the Tasting Room team, aiming to meet sales targets, foster customer relationships, and uphold Steenberg’s reputation for exceptional service.
Key Responsibilities:
- Wine Club Membership Growth: Process all orders, handle payments, and coordinate deliveries for members. Drive membership growth by promoting the Wine Club, assisting with sign-ups, and participating in promotional events.
- Sales & Customer Engagement: Provide welcoming and responsive service to all guests, offer expert wine guidance, and work to maximize sales opportunities.
- Customer Care & Satisfaction: Serve as a Wine Club ambassador, addressing member inquiries, mitigating feedback, and ensuring positive guest experiences.
- Reporting & Analysis: Track and report on membership and sales metrics to support growth strategies.
- Health & Safety Compliance: Adhere to all health, safety, and labor regulations within the tasting room to ensure a safe environment for guests and employees.
- Daily Operations: Assist with cash-ups, cleanliness, and overall tasting room operations to maintain an inviting and efficient atmosphere.
Qualifications and Experience Required:
- Education: Matric; additional certifications in wine or hospitality (e.g., WSET or relevant wine course) preferred.
- Experience: Minimum of 1 year in a wine sales or hospitality role.
- Key Skills: Exceptional customer service, strong communication, attention to detail, high energy, organizational skills, and numeracy. Must be comfortable operating POS systems.
- Physical Requirements: Ability to stand for extended periods and handle other physical aspects of the role as needed.
Why Join Steenberg Winery?
This is an exciting opportunity to join one of South Africa’s leading wineries and contribute to a legacy of quality and passion in the wine industry. If you have a love for wine, a flair for hospitality, and a desire to make a difference in guests’ experiences, we invite you to apply.
Application Deadline: 30th November 2024
Note for Internal Applicants: Please apply directly through your Head of Department (HOD).
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