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EMPLOYMENT TYPE : Permanent
SECTOR : Retail and Manufacturing
BASIC SALARY : R8800 + Commission
START DATE : A.S.A.P / Immediate
REQUIREMENTS :
- Excellent communication and interpersonal skills
- Strong understanding of product knowledge and market research
- Ability to handle customer inquiries and resolve issues efficiently
- Proficient in using sales and inventory management systems.
- Detail-oriented with strong organizational skills.
- Team player with a proactive attitude
- Valid drivers license and own vehicle
DUTIES :
- Customer Interaction :
- Answer calls in a polite and friendly manner.
- Understand the products thoroughly and conduct necessary research.
- Identify and engage with the correct customers, understanding their price structures.
- Ask relevant questions to ensure accurate product recommendations.
- Avoid saying "no stock" by checking for alternatives and consulting colleagues.
- Quotations and Orders :
- Conduct item searches on the system effectively.
- Save and verify all quotes daily, ensuring accuracy and proper documentation.
- Create sales orders referring to previous quotes, ensuring customer names are in the reference column.
- Book all orders before leaving for the day and complete all quotes before breaks.
- Delivery and Collections :
- Ensure payment is received before stock leaves the warehouse.
- Communicate with dispatch regarding delivery or collection details.
- Handle proof of payments and inform dispatch of collection details.
- Return and Claim Process :
- Process Returns (RFC) by verifying customer details, return reasons, and invoice dates.
- Handle claims by inspecting products, communicating with customers, and re-invoicing for replacements.
- Research and Promotion :
- Research new items monthly based on customer inquiries.
- Promote new and daily items to customers to increase sales.
- Compliance and Procedures :
- Adhere to dress code: smart casual, with no advertising shirts, and maintain a neat appearance.
- Follow company policies regarding breaks, leave, and emergency situations.
- Ensure all communication with dispatch is through supervisors and maintain email transparency.
Evaluation Criteria :
- Attendance and punctuality.
- Sales performance and target achievement.
- Consistency in client contact and team collaboration.
- Responsibility and attitude towards tasks.
- Quality and pride in work.
HOURS :
- Monday to Friday: 08:00 - 17:30
- Saturdays: 08:00 - 13:00
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