A leading kitchenware company is seeking an innovative IT Manager to drive their technology operations. Specializing in appliances designed to enhance the cooking experience, they combine functionality and style to deliver exceptional value. Known for their commitment to customer satisfaction, they offer perks like free delivery, hassle-free returns, and comprehensive warranties. The IT Manager will oversee seamless network operations, effective CRM and ERP system management, and robust data security measures to support the company’s growth.
- National Diploma in Information Technology or equivalent certification, along with A+, N+, and Microsoft Certifications
- 5–10 years of IT Management experience and a minimum of 8 years of hands-on experience in computer hardware, software, networks (installation and administration), troubleshooting, and security protocols
- Proficiency in managing Microsoft Windows and Server Operating Systems, Active Directory, Terminal Services, IIS, Web Services, and email/internet programs
- Expertise in database management, including structure, data access, and extraction, with experience in Sage 300 (Accpac) and Sage CRM (front-end and back-end)
- Skills in SSRS Report Writing, WMS (Warehouse Management System) integration, API integration, and basic debugging with Java or Angular JS
- Strong leadership and supervisory capabilities, with proven experience in team building and effective decision-making
- Advanced communication skills, both verbal and written, coupled with solid presentation and listening abilities
- Excellent time management, organizational, and stress-handling skills, ensuring efficiency in a high-pressure environment
- Demonstrates honesty, trustworthiness, respectfulness, and cultural sensitivity while maintaining flexibility to adapt to dynamic business needs
Duties and Responsibilities:
- Oversee and evaluate information systems, electronic data processing, and telecommunications systems
- Develop and implement policies and procedures for data processing, system operations, and user access
- Plan, manage, and control IT budgets and expenditures
- Hire, supervise, and manage IT personnel and contractors for systems design, development, and administration
- Troubleshoot and resolve hardware, software, and network communication issues
- Stay updated on hardware, software, and system functionality to ensure optimal operations
- Manage network access, user accounts, and system security, including enforcing password protocols and managing firewalls
- Provide training and support to users on technology systems, including one-on-one assistance as needed
- Maintain accurate inventory records for hardware, software, and resources
- Ensure proper configuration, functionality, and maintenance of backup solutions to prevent data loss
- Implement and test disaster recovery plans regularly to ensure data integrity
- Oversee the management of essential company software, including CRM and ERP systems such as Sage 300 (Accpac) and Sage CRM
- Coordinate communication between developers, project managers, and end users for efficient system functionality
- Provide first-line support, escalate complex issues to developers, and ensure test, development, and live environments are accessible
- Manage workstations, hardware installations, updates, and software functionality
- Monitor and recommend improvements for the company’s information and communication technologies
- Perform regular backups, particularly before major updates or changes, and log repairs and maintenance needs
- Make recommendations for sourcing and purchasing new technology resources
- Perform additional IT-related duties as required
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