Job title: Operations Manager – Collections Call Centre
Company: Top Talent Professional Services
Job description: The incumbent must have at least 5-10 years of Debt Collection experience in a Debt Collection company call centre. Compulsory skills include:
- Understanding of campaigns
- Experience managing a call centre
- People skills a must, with the ability to motivate and drive performance
- Managing team leaders and agents
- The ability to plan and report on campaigns
- Experience reporting to management on performance, campaigns, and general operations
- Solid organisational skills and decision-making capabilities
- Implementing and driving client KPIs
Experience: Previous experience with Excalibur is advantageous. Tertiary qualification is advantageous.
Salary: Market related
Location: Johannesburg, Gauteng
Job posting date: Thu, 15 Aug 2024 07:20:42 GMT
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