Field Technician (VoIP Systems & IT Field Work)
Menlo Park, South Africa | Posted on 09/10/2024
Job Description
Job Title: Field Technician (VoIP Systems & IT Field Work)
Location: Various locations across South Africa
Department: Service Delivery
Reports to: Service Delivery Manager
Company Overview: NxaTel is an innovative AI-powered unified communications provider dedicated to delivering exceptional VoIP systems, cloud-based phone solutions, and IT services to small and medium-sized businesses. We pride ourselves on being all-in and accountable, ensuring our clients never experience downtime and receive extraordinary service.
Job Summary: As a NxaTel Field Technician, you will be responsible for installing, maintaining, and troubleshooting VoIP systems and related infrastructure, including cabling. You’ll play a crucial role in delivering top-tier customer service, ensuring clients receive prompt and reliable support. This position is ideal for someone who loves traveling, thrives in a hands-on technical environment, and enjoys IT fieldwork.
Key Responsibilities:
- VoIP Installation & Maintenance: Install and configure VoIP systems for clients, ensuring all equipment functions optimally. Perform system upgrades and repairs as needed.
- Cabling & Infrastructure Setup: Install and maintain network cabling, routers, switches, and other related hardware to support VoIP services and internet connectivity.
- Troubleshooting & Problem-Solving: Provide on-site and remote technical support, diagnosing and resolving hardware and software issues related to VoIP systems and IT infrastructure.
- Customer Service: Deliver exceptional customer service by clearly explaining technical information to non-technical users. Ensure customer satisfaction by promptly addressing service requests and resolving issues efficiently.
- Documentation: Maintain accurate records of service calls, installations, maintenance, and repairs. Ensure all documentation is updated in company systems.
- Collaboration & Communication: Work closely with the service delivery team to ensure timely completion of installations and maintenance. Communicate effectively with both internal teams and clients.
Requirements
Skills & Qualifications:
- Technical Expertise:
- Strong knowledge of VoIP systems and configurations.
- Proficient in network cabling and infrastructure setup (routers, switches, modems, etc.).
- Experience with troubleshooting hardware, software, and network issues.
- Customer-Centric Attitude:
- Excellent communication skills with the ability to explain technical concepts clearly to customers.
- A customer-first mindset and the ability to remain calm and professional in stressful situations.
- Field Work Enthusiast:
- Willingness to travel to various customer locations.
- Enjoys hands-on, on-site IT fieldwork and problem-solving.
- Qualifications:
- A diploma or certification in IT, Telecommunications, or a related field.
- Experience with VoIP installations and network cabling is a plus.
- Valid driver’s license and willingness to travel.
- Personal Attributes:
- Team Player: Works well in a collaborative environment.
- Self-Motivated: Ability to work independently and efficiently manage time.
- Curiosity & Passion for IT: A love for learning new technology and staying curious about emerging trends in the IT field.
- Flexibility: Comfortable working in different locations and adjusting to varying client needs.
Competitive salary and travel allowances. Opportunities for career development and training. A supportive and dynamic work environment. Exposure to cutting-edge VoIP and IT technologies.
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