Job description:
Supervise Credit Controllers, allocate tasks, and monitor performance to ensure monthly targets are met.
Manage divisions financial administration, including processing bank statements, billing, debit orders, refunds, bursaries, and payment plans.
Oversee adjustments, handle escalated debtor queries, and assist with weekly banking and credit balance investigations.
Lead collections on overdue accounts, negotiate payment plans, and prepare accounts for pre-legal action when necessary.
Deliver exceptional customer service by addressing customers and payer queries and resolving complaints promptly.
Ensure accurate financial reporting, monitor collections, and provide detailed progress updates to the Head: Finance.
Support compliance with performance improvement plans and drive quality assurance through regular reporting and communication.
If you have not had any response in two weeks, please consider your application unsuccessful. Your profile will be kept on our database for any other suitable positions.
We also invite you to contact us to discuss other exciting career opportunities!
For more information, please call Lindsey Lombard
