What will you do? Santam Broker Solutions (SBS), Commercial Underwriting has a position available for a Senior Casualty Underwriter who will be based in Alice Lane Sandton.
What will make you successful in this role? To provide specialist underwriting knowledge in respect of the Casualty portfolio (which incorporates the Liability and Accident classes, including Cyber & Fidelity insurance).
This position forms part of the Head Office Commercial Underwriting department alongside the Motor and Property Portfolios.
The key activities of a Senior Casualty Underwriter are:
- Ensure C&P Growth and Profit targets remain the main objective in decision making.
- Keep abreast of claims trends and amend guidelines or develop new covers as necessary.
- Keep abreast of developments in global markets and incorporate into our offerings where possible.
- Develop underwriting guidelines and rating for new products/ covers.
- Assist Broker Services on more complex covers that require specialist underwriter input.
- Maintain existing Commercial products to ensure market competitiveness and retain relevance.
- Create appropriate underwriting rules and processes to balance customers’ needs with Santam’s shareholders interests.
- Be able to adjust wordings and design clauses to include or exclude cover in line with underwriting decisions whilst always being aware of the impact on other covers in the Commercial portfolio following any changes.
- Provide advice to the Specialist Liability Claims unit in wording interpretations on liability claims.
- Provide advice to the Complex Claims Unit in wording interpretations on Fidelity claims.
- Write internal circulars and Broker communications to advise internal and external stakeholders of new covers or complex concepts.
- Assist with reviewing of training material and adhoc training to both internal and broker staff.
- Handle all referrals of a complex nature and make underwriting decisions which require logical balancing of profit and growth considerations (incl. pricing decisions), as well as the impact on the rest of the Commercial portfolio ie. decisions cannot be made in isolation.
- Analyse and sign-off of broker bespoke products including discussing reasons for decisions taken with brokers.
Qualifications & Experience - Bachelor of Commerce Degree/AIISA or comparable short term insurance qualification (focus on legal framework training would be preferred e.g. Law as a major). If B Comm only, should have completed or at least started insurance specific qualifications via IISA or Milpark.
- FAIS compliance (min of 120 credits in commercial insurance).
- Advance knowledge in MS Office: Word, Excel, PowerPoint, Outlook.
- RE 5 qualification.
- Minimum of 10 years’ insurance industry experience of which a minimum of 5 years spent in a technical commercial underwriting department.
- 5 years’ experience specifically in Commercial Liability underwriting.
- Knowledge of Professional Indemnity and Directors and Officers insurance would be an additional benefit.
Skills - In depth Liability, Fidelity and Group Personal Accident (GPA) technical underwriting skills and knowledge.
- Able to simplify complex legal and insurance terms into plain language for staff and consumers.
- Ability to statistically analyse information and data.
- Advanced numeracy skills.
- Presentation skills.
- Fully bilingual (English and Afrikaans) – written and verbal.
- Excellent communication, networking and interpersonal skills.
- Excellent writing skills.
- Excel skills.
- Planning and organising skills.
- Negotiation skills.
- Expert knowledge of Liability covers and how to find solutions to complex issues relating to these covers.
- Extensive knowledge of legal terms and South African legislation.
- Extensive short-term insurance knowledge including the principles of insurance and underwriting.
- Santam Underwriting and Policy Administration Systems, namely: WEBe, Mainframe, Guidewire.
- Fully understand factors that should be considered when calculating Liability, Fidelity and GPA premiums and fully understand the total exposure of the Insured in respect of these covers.
Competencies - Collaborates – building partnerships and working collaboratively and inclusively with others to meet shared objectives.
- Client focus – building strong client relationships and delivering client centric solutions.
- Drives results – consistently seizing opportunities and achieving results even under tough circumstances.
- Flexibility and adaptability – rebounding from setbacks and adversity when facing difficult situations.
- Cultivates Innovation – Creating new and better ways for the organisation to be successful.
- Problem solving.
- Ability to cope with conflicting demands and to prioritise tasks.
- Developing and implementing strategy.
- Ability to perform under pressure.
- Enterprising and commercial thinking.
- Attention to detail.
- Leadership and influencing.
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