Guest Services Agent Front Office · Queenstown

The Rees Hotel, Luxury Apartments & Lakeside Residences • Other • Komani, Eastern Cape, South Africa • $200 - $300 / year • 3h ago

Your moment to be exceptional has arrived at The Rees Hotel, Queenstown!

As one of the first points of contact for the hotel, you will be customer service driven and enjoy exceeding guests' expectations. You will be proactive with a professional approach to guests. We're looking for outstanding communication skills and impeccable grooming standards.

Shift work involves a variety of shifts, including days, nights, weekends and public holidays.

In order to apply for this position, you must hold a valid work visa to enable you to legally work in New Zealand.

Responsibilities include

Providing guests with the services and facilities they request in a friendly, professional and responsive manner
Meeting and greeting all guests on arrival and departure, ensuring their schedules are well-understood and well-communicated with the purpose of delighting them at every opportunity
Performing prompt and efficient check in and check out procedures
Offering baggage assistance to all arriving and departing guests
Efficiently and accurately executing all guest requests, activities and restaurant bookings
Processing, amending and invoicing accommodation reservations
Driving hotel vehicles and ensuring guest travel/transport arrangements are in place as required

Skills, Experience and Attributes

One year's front of house experience in hospitality or similar environment
Food and beverage service experience would be beneficial
Valid and current full driver licence essential
Passenger Endorsement Licence an advantage
Accommodation reservations experience would be beneficial
Positive attitude and lots of initiative
Superior verbal and written communication ability with an emphasis on accuracy
A second language is highly desirable
Enjoy working the various shifts including public holidays

Benefits and Rewards

Full-time, permanent role with minimum of 30 hours per week guaranteed
Rate of pay from $26.50 per hour
Uniform items provided
Duty meals
Free parking
Access to promotional product training of excursions in the surrounding region
Sustainability is at the forefront of how we work, with a strong environmental and social sustainability programme
Employee Assistance Programme
Wellbeing initiatives

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