As our Customer Experience Assistant, you'll embody our commitment to putting customers first. This isn’t your average support job—it's about going above and beyond to create positive, memorable experiences for our customers, both proactively and reactively.
What You’ll Be Doing:
- Deliver outstanding customer support across various platforms.
- Engage daily with customers over phone and email, resolving queries like a pro.
- Collaborate with internal teams to smooth out order issues and keep customers delighted.
- Own those on-the-go admin tasks like a true multitasking wizard.
Skills and Traits We’re Looking For:
- Strong verbal and written communication skills.
- Top-notch organizational and interpersonal abilities.
- Patience and empathy to handle every situation with care.
- A knack for problem-solving and turning challenges into wins.
- Comfortable in the fast-paced e-commerce scene.
- Ready to dive in, take initiative, and make an impact.
- Enjoy working as part of a close-knit, supportive team.
Your Background:
- A solid two years in customer service, hospitality, or retail.
- Matric? Yes, please!
- Diploma or Degree? Great if you have it, but it’s not essential.
If you're excited to be a key part of a customer-centric team and are ready to roll up your sleeves, we want to hear from you!
