Overview: A well-established dealership in Johannesburg North is (urgently) looking for a Service Advisor to join their company.
Main purpose of this job:
- To provide an excellent service by understanding the customers needs, providing advice, and offering solutions.
- The outcome that is produced is Satisfied Customers and will be considered successful when:
- The customers needs/requirements are understood, and expectations are met.
- There is sound product knowledge.
- Personalized service is provided.
- Customers are informed.
Relationship & Personal Activities:
- Directly responsible to the Service Manager and Foreman.
- Relationships with company staff.
Functions:
- Welcome customers and capture the relevant information, assuring that client needs are addressed.
- Check vehicle in with client.
- Follow up on parts ordered, and bookings are made to suite customer daily.
- Keep customers up to date about information on status of the vehicle.
- Handle queries/concerns of customers as per the customers concerned daily.
- Make out job cards, accurately and timeously and put job cards through for costing daily.
- Arrange hire vehicles for customers, obtaining the necessary authority to do so.
- Collect Payments from customers that are due, prior to handing back the vehicle.
- Cross departmental disciplines.
Salary:
R19k (negotiable) + all benefits
Please note that only candidates with the required experience will be considered and contacted. If you are not contacted, kindly consider your application unsuccessful.
