Santam has a career opportunity for a Business Analyst in the B.I.T.S. environment who will be based in Bellville, Cape Town.
KEY RESPONSIBILITIES
- Consult with business to identify business information requirements
- Assist with conceptualization, proposal of solution and business case development, with a specific focus on the data required to enable the proposed business solution
- Analyse, decompose and model relevant business data requirements in the form of conceptual and logical data models and data definitions
- Administration, planning and organizing of data analysis work to ensure successful and on time delivery
- Ensure that solutions deliver on business expectation in terms of data acquisition, processing and reporting
- Work with the data analysts and database administrators to ensure that they have a complete understanding of the data structures and information requirements, and verify that the technical implementation of the data management capability satisfies the stated business requirement
- Participate in quality assurance and user acceptance testing
- Investigate production incidents and change requests to identify solutions and work with development team to implement solutions
- Provide support and collaborate with project management, change management, training, design, development and testing competencies
- Comply with company policies and procedures, standards and methodologies
- Stay current on industry practices and trends in the short term insurance and retail distribution environments and contribute innovative ideas for the use of technology and improvement of processes
- Assist with compilation of monthly statistics and reporting
QUALIFICATIONS AND EXPERIENCE
- Degree related to commerce, analysis or information systems e.g. B. Comm, B.Sc., B Tech or B.Eng
- Relevant Tertiary qualification or certificate/diploma in Business Analysis from an industry recognized training institution e.g. CBAP
- 3 – 4 years of experience as a Business Analyst
- BI Business Analysis, Data Design and Systems Analysis experience in a data and analytics environment will be beneficial
- Understanding the use of data modeling methodologies will be beneficial
- Experience in stakeholder engagement for the purpose of identifying and specifying business requirements.
- Liaising between business and functional stakeholders; translating requirements.
- Experience with working in an Agile environment as part of a scrum team will be advantageous
- Experience in the short term insurance industry advantageous
COMPETENCIES
- Delivering results and meeting customer expectations
- Relating and networking
- Analytical thinking
- Applying expertise and technology
- Achieving personal work goals and objectives
- Understanding of high level systems architecture
ADDITIONAL COMPETENCIES AND SKILLS
- Strong analytical and problem-solving ability
- Strong customer service orientation and collaborative interpersonal style
- Thorough knowledge and understanding of business, data and technology environments
- Effective communication skills, both written and verbal
- Effective relationship building skills and ability to liaise with stakeholders at all levels, internal and external
- High confidence, self-driven individual who can remain calm and focused under pressure
- Ability to manage own workload and timelines
- Facilitation of workshops, decision-making and actions to enable teams to agree next steps
- Ability to effectively deal with conflict situations
- Ability to be organized while working in a complex, fast-paced and dynamic environment
- Ability to work independently and collaboratively
- Ability to take ownership, lead and initiate action and drive actions to completion
ABOUT THE COMPANY
Santam is the leading short-term insurer in South Africa. Along with its subsidiaries, the business transacts all classes of short-term insurance. Santam is a large, diversified, and transforming company and our success is rooted in our passion for our clients. Everything we do is centered on our delivery of Insurance Good and Proper.
Please note this appointment will be made in line with the Divisional Employment Equity targets. People with disabilities are welcome to apply.
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