Job Qualifications
Candidates must have the following qualifications:
Competence:
- Experience (1+ Years in industry)
- Class of Business completed for STI Personal and Commercial lines
- Operational Ability
- Product Specific Training
The following additional factors will be to your (Candidates) advantage:
- Experience on SANTAM online system
- Product specific training completed with main players in insurance industry: Santam, Old Mutual, Momentum (Previously Alexander Forbes), Bryte et
Main characteristics / strong points for candidates:
- Good verbal- and written communication skills at all levels
- Computer literate in Microsoft office and internet
- Self-discipline and time management
- Punctuality
- Make and receive calls to clients
- Gathering and follow up all info and documents required to register claim.
- Advise on claims under what section covered on policies.
- Interaction and follow up with Insurers
- Involvement with claims intermediary service (Client satisfied).
- Follow claim through to Agreement of Loss and signed by client.
- Logic and intellect to ensure customers treated fairly.
- Build relationships (Trust) with clients
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