Overview
A Panel Beating Company is looking for a Vehicle BodyShop Estimator. The candidate will play a crucial role in our long standing commitment to excellence by assessing vehicle damage, preparing accurate repair estimates, and ensuring a smooth repair process. They will work with customers, insurance companies, and other stakeholders to ensure that all necessary repairs are identified, quoted and authorised in a timely and efficient manner. The candidate must have a strong understanding of the collision repair process, outstanding customer service skills, and a desire to go the extra mile to get things done.
Minimum Requirements
- Be able to conduct comprehensive assessments of vehicle damage and identify all necessary repairs.
- Provide detailed and accurate estimates for all required repairs, including parts and labour costs.
- Maintain accurate records of all estimates, repairs, and other relevant information.
- Provide exceptional customer service throughout the repair process, keeping customers informed and addressing any concerns or issues that may arise.
- Collaborate with other team members, including technicians, to ensure that repairs are completed to the highest standards.
- Must have own transport.
- An advantage if you have used Abuntex & Dr Smash system.
- The ability to perform well under stressful situations is a necessary requirement for this position.
Key Responsibilities
- Serve as the main point of contact for the customer throughout the repair process.
- Build and maintain strong relationships with customers, insurance companies and team members through effective communication.
- Inspect and assess vehicle damage to determine the necessary repair cost.
- Evaluate the cost between repair or replace of damaged parts.
- Maintain customer satisfaction scores according to company standards.
Experience
- Frontline experience in the motor body repair industry (Estimator).
- An advantage if you have used Abuntex & Dr Smash system (Essential).
- Basic understanding of the process authorisations, supplementary and final costing.
- Basic knowledge of the repair and painting process.
- Strong organisational skills, able to multi-task and is self-motivated.
- Ability to work in a fast-paced environment.
- Audatex networking platform.
- Team Management System.
- MS Word, Excel, Outlook.
Additional Requests and Follow Ups
- Inventories on vehicles booked in for repairs.
- Quality control on completed vehicles.
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