Business Segment: Personal & Private Banking
To take demand from walk-in customers for any card and cash related matters (e.g. teller, ATM, Moneygram, etc.) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank's financial offerings.
Qualifications
Minimum Qualifications
Type of Qualification: NQF Level 5
Field of Study: FAIS Accredited
Experience Required
Client Coverage: Consumer & High Net Worth
1-2 years
Previous branch banking experience, understanding the bank's laid-down policies and procedures related to telling/frontline support; bulk cash and ATMs. Familiar with the legal aspects regarding cash handling. Knowledge of the functions of other departments within the branch.
Additional Information
- Adopting Practical Approaches
- Articulating Information
- Examining Information
- Exploring Possibilities
- Following Procedures
- Generating Ideas
- Making Decisions
- Managing Tasks
- Producing Output
- Providing Insights
- Upholding Standards
- Application & Submission Verification (Business Banking)
- Banking Process & Procedures
- Customer Acceptance & Review (Consumer Banking)
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