Who We Are:
At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.
Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.
Who we're looking for:
We are looking for an innovative, detail-orientated senior account director with commercial and operations administration strengths to join our CX team. You need to be experienced in the briefing, delivery and commercials on Direct Marketing, CRM, UX, SEO, web content and Website reskin projects.
What you'll be doing:
- Managing small to large projects for our blue-chip clients.
- Working in a Client Service team within the CX division that manages delivery and operations.
- Managing retained and freelance resources – time, costs, and deliverables.
- Being experienced in all CX work - Direct Marketing, CRM, UX, UI, website content and Website revamp projects.
- Juggling different tasks and liaising with various clients and stakeholders.
- Having sound knowledge of content creation for digital platforms like email, WhatsApp, and websites, and SEO practices.
- Analyzing project requirements and preparing budgets and schedules.
- Developing detailed plans, and monitoring progress of a CX studio – design, strategy and copy.
- Liaising with relevant teams, clients, and managers.
- Establishing good relationships with clients and other professionals.
- Understanding of SEO, CRM, UX, Platform content and Analytics work.
- Working as a member of the team, managing effective CX processes by applying agreed processes and procedures.
- Writing CX briefs & briefs for strategists, project managers, and creatives.
- Directing overall client admin and communication – eg weekly status, project status.
- Ensuring cost-effective service delivery & therefore building agency revenue.
- Identifying proactive opportunities with our retained clients.
- Managing Financials.
- Presenting key CE's/budgets to Clients.
- Managing budgets & billings.
- Overseeing reconciliations.
- Handling cost estimates, POs, Invoicing.
- Managing Charge Outs.
- Updating forecasts.
What you'll need:
- Sound understanding of all CX work - SEO, CRM, UX, UI and Analytics work.
- 2-3 years' experience in a similar role would be advantageous.
- Excellent management, interpersonal, and team-building skills.
- Strong commercial and operational administration skills.
- Ability to identify risks and problems.
- Team player and respectful of company culture.
- Positive attitude and deadline-driven.
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