Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS - Internal Firm Services - Other
Management Level
Administrative
Job Description & Summary
A career in Administration and Secretarial Services, within Internal Firm Services, will give you the opportunity to provide administrative support to PwC employees. You’ll focus on using business software applications to prepare reports, receive and direct incoming calls or emails to the appropriate parties, arrange business travel, track expenses, and coordinate meeting arrangements.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies, and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
At the Administrative level, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
- Conduct self in a professional manner and take responsibility for work and commitments.
- Flex approach to meet the changing needs of teams and clients.
- Identify and make suggestions for improvements when problems and/or opportunities arise.
- Learn about business needs as they change and consider the impact on services provided.
- Take action to stay current with new and evolving technology.
- Handle, manipulate and analyze data and information responsibly.
- Communicate with empathy and adapt communication style to meet the needs of the situation and audience.
- Anticipate the needs of others and take appropriate action.
- Embrace different points of view and welcome opposing and conflicting ideas.
- Uphold the firm's code of ethics and business conduct.
JOB PURPOSE
To facilitate and reinforce the professional values and standards of work excellence advocated by PwC, by providing a highly efficient service to both clients/visitors and PwC employees, as well as performing all organisational tasks timeously and in a highly professional manner.
PRINCIPAL ACCOUNTABILITIES
Delivery
- Welcoming clients/visitors and immediately notifying the appropriate staff member.
- Arranging for comfortable seating and beverages.
- Contacting host and announcing visitor arrival.
- Making photocopies for clients/visitors.
- Faxing maps to clients/visitors, at their request.
- Directing clients to correct reception areas.
- Directing staff to the Forum.
- Facilitating bookings via the system.
- Maintaining required admin files and ensuring regular follow-up on all requests for bookings and access.
- Managing petty cash and office supplies.
- Assisting with BCM.
- Preparing coffee for directors.
- Assisting partners with time sheets from calendars.
- Assisting partners with collating AWD information.
- Assisting partners with CPD recording for SAICA and IRBA.
Relationships
- Building and sustaining professional relationships both within PwC and externally.
- Actively collaborating with colleagues in solving challenges.
- Creating a good team spirit, e.g., leading by example.
Assisting various reception areas with queries and advising in advance when visitors have arrived.
Directing visitors to the appropriate lounge, meeting rooms, or training facilities.
Accurately recording all incidents.
Knowing our business, including who the Partners are and where the Business Units are located.
Being familiar with where various facilities are located.
Monitoring and managing the general aesthetic appearance of the Reception areas and visitor ablution facilities.
The candidate we are looking for should have confidence, be able to work accurately and independently, be a fast learner, and be a team player with strong interpersonal skills.
QUALIFICATIONS
- Experience in a customer service environment.
- Computer literacy is important.
- Able to work on Oracle, Workday, and Salesforce.
EXPERIENCE
- 2 – 3 years in a similar position or experience.
KEY KNOWLEDGE & SKILLS
Delivery
- Meeting and greeting all visitors that enter the building.
- Friendly disposition and confidence.
- Presenting professionally in verbal communication.
- Attention to detail is essential.
- Commitment to service excellence.
General
- Excellent interpersonal skills.
- Good written and verbal communication skills.
- Leading by example.
- Gaining willing cooperation by emphasizing the importance of reaching a work objective.
- Acting with integrity.
- Respecting all members internal and external.
- Strong ethics.
Education
Degrees/Field of Study required: Degrees/Field of Study preferred:
Certifications
Required Skills
Optional Skills
Desired Languages
Travel Requirements: Up to 20%
Available for Work Visa Sponsorship?
No
Government Clearance Required?
Yes
Job Posting End Date
October 31, 2024
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