About the Company
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Job Description
The purpose of this position is to determine the quantum and merit of segmented motor claims by performing investigations, verifying the description of the event with the loss, negotiating with clients, intermediaries, and service providers, and settling claims within a delegated threshold and according to contract conditions.
Key Responsibilities
- Quote and assess damage against a provided or requested quotation.
- Decide whether to replace/repair part/use aftermarket spares when warranty has expired.
- Refer to expert if required.
- Generate claims report and communicate the outcome with client and intermediary.
- Determine market value of vehicle for settlement (valuation).
- Determine outstanding finance details, release settlements and documents to salvage inventory.
- Authorise for repair, cash, replace or write-off.
- Complete investigative report.
- Make notes on systems, process claims and upload documents.
- Load the order amendments.
- Sign off the final cost (FC).
- Post claims to care.
- Handle complaints, queries and interactions with clients, intermediaries, service providers, internal stakeholders’ relationship managers, claims committee, and options from underwriters.
- Accountable to handle the following claim types:
- Driveable and Non-Driveable car/Ldv
- Non-structural and structural damaged car/Ldv
- Mechanical
- Radio equipment and locks
- Accessories, tyres, rims
- Screening of merits
Qualification and Experience
- Degree, Diploma or Certificate in Mechanical related studies or Automotive/equivalent Mechanical or Automotive Body Repair Qualification (e.g. Qualified Panel Beater, Mechanic, Spray Painter, etc.).
- VDQGBSA membership.
- Abuntex/Audatex Trained.
- 3 years’ experience in motor assessing.
- Technical skills & policy wording interpretation, product training and claim system training obtained through various training and courses would be advantageous.
Attained product training in the following areas:
- Motor modules for PL, C/L and Agri.
- Specialised motor product C/L and Agri.
- Principle of insurance.
Technical skills obtained through training and courses in the following areas:
- Introduction to motor.
- Claims handling procedure.
- VDQ qualification.
System training on the following:
- Online systems.
- Claims Centre.
- BPM.
- RSS.
- Mainframe.
- JDE.
- Audatex and Abuntex.
- Photo viewer.
Skills
- Telephonic, negotiation and conflict handling skills.
- Basic business ethics and financial principles related to claims.
- Time management.
- Change management.
Competencies
- Analytical Thinking.
- Information Seeking.
- Directiveness.
- Initiative.
- Flexibility.
- Customer Service Orientation.
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and achieving great things. We pride ourselves in helping our employees to realise their worth.
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or temporarily. At Santam we are committed to transformation and embracing diversity. This commitment drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
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