My client in the material handling industry is seeking a Branch Manager to join their company based in Gqeberha
Branch Manager
- Ensuring achievement of branch performance imperatives across all business areas. Setting of targets across different revenue streams, ensuring organisational alignment r.o. achieving said targets. This includes resource allocation, and supporting relevant staff in achieving departmental performance imperatives. A strong focus on ensuring customer satisfaction and fostering effective supplier and other third-party relationships. Ensuring all administrative processes and procedures are adhered to, and relevant authorisations are in check. Offering operational support where required
Duties include
- Ensure achievement of Targets inline with Budget requirements: Manage daily Sales, including Rental, Parts and Service targets vs actual performance, reacting timeously to any identified problems
- Manage and facilitate Work in Progress: Manage and facilitate all Work in Progress (WIP) by continuously monitoring the status of ongoing tasks open jobs, accurate processing of warranty claims to ensure claim fitness etc
- Branch Management: Continuously monitor and analyse branch financial performance, revenue, expense and optimize Implement cost-effective strategies and identify and address any deviations promptly
- Effective Staff Management: Ensure effective staff training, mentoring, coaching and management of staff within the branch
- Customer Relationship Management: Build and maintain strong relationships with key customers, partners, and Address customer concerns and inquiries promptly, ensuring high levels of customer satisfaction. Identify and cultivate new business opportunities within the area
Minimum Requirements
- Bachelors Degree in Business Management / Operations Management / Supply Chain / Engineering or related Technical qualification
- Proficiency in budget management and financial analysis – advantageous
- Experience within material handling environment imperative
- 5 years + management, Sales and Parts Sales Management, People Management experience required
- Technical Knowledge (Forklift, operations, and maintenance)
