Position Overview:
Our client is currently seeking a highly organized and detail-oriented Cell Phone and Contracts Administrator to join their team. In this role, you will be responsible for managing all aspects of their cell phone and contract operations, including procurement, inventory management, and customer account management. The ideal candidate will have a strong background in telecommunications and a passion for providing exceptional customer service.
Responsibilities:
- Manage the procurement of cell phones and related equipment, ensuring timely and cost-effective purchasing.
- Maintain accurate and up-to-date inventory records, including tracking stock levels and conducting regular audits.
- Coordinate with vendors and suppliers to negotiate contracts and ensure timely delivery of products and services.
- Monitor and analyze contract performance to identify areas for improvement and cost-saving opportunities.
- Process and track customer orders and contracts, including activation, upgrades, and cancellations.
- Provide exceptional customer service by addressing inquiries and resolving any issues related to cell phone and contract services.
- Work closely with the sales team to ensure accurate and timely processing of customer orders.
- Stay up-to-date with industry trends and developments to make informed decisions and recommendations for improving our services.
Qualifications:
- Bachelor's degree in Business Administration, Telecommunications, or a related field.
- 2+ years of experience in a similar role, preferably in the telecommunications industry.
Skills:
- Strong knowledge of cell phone technology and contract management.
- Excellent organizational and time-management skills.
- Proficient in Microsoft Office and other relevant software.
- Exceptional communication and interpersonal skills.
- Ability to work independently and in a team environment
