Overall Role Function
The overall objective of this operations manager role is to effectively manage and oversee the day to day (also nightshift) operations of the depot/plant. This includes the short term planning and scheduling of daily operations. This extends from the productivity of drivers and their vehicles; along with the overall maintenance of vehicles; solving queries and so forth, in order to deliver exceptional service within clients’ SLA.
This Job will also include a skilled Tautliner to join our team. As a Tautliner, you will play a critical role in ensuring the safe and efficient transportation. Your primary responsibility will for loading and unloading goods, securing the cargo properly, and ensuring its safe delivery to the designated destinations. Additionally, you will be required to inspect and maintain the vehicle to ensure its optimum performance and adherence to safety standards.
Responsibilities:
- Operate a tautliner truck to transport goods
- Load and unload cargo securely
- Plan routes and ensure timely deliveries
- Inspect and maintain vehicle and complete necessary documentation
- Adhere to traffic laws and safety regulations
- Communicate effectively with dispatchers and customers
- Handle any unexpected situations or delays during transport
Budget Control:
- Creditors -
Ensure all invoices and PO’s are signed off and submitted to Finance.
Follow up on outstanding money - Other -
Insurance claims, traffic fines, vehicle maintenance - Management of driver hours
- Budget and Resource Planning –
Use relevant data and analysis to give input into budget preparation for the division/depot.
Client Service:
- Service Culture – Deliver within SLA
- Partnership Management – Cultivate objective working relationships with variety of stakeholders (e.g. HR team, IT, Clients)
- Client Relationship Management – Daily client interactions on the frontline.
Solve challenges and queries to reduce complaints.
Operational Execution:
Oversee and manage own fleet of vehicles
- Schedule maintenance
- Weekly checks
- Services
- Washbay
- Breakdowns (where applicable)
- Licensing of vehicles
- Manage diesel consumption
- Trip management
- Load trips onto inhouse application
- Manage and schedule drivers’ working hours
- Route planning
- Oversee successful loading of goods at clients with all relevant paperwork
- Planning and scheduling the overs (old order incomplete from last loading cycle with new orders received.
Site Management
- Manage the washbay
- Manage the workshop
- Manage the diesel
Other
- Insurance Claims
- Adhoc Projects
- Debrief Paperwork (daily)
Reporting:
- Prepare and submit weekly operational statistics
- Prepare and submit weekly financial flash to clients
- Prepare, analyse and submit monthly operational statistics
Operational Efficiencies:
- Work with team of drivers to deliver operational efficiencies
- Delivery of superior quality customer experiences within SLA
- Fleet management
Staff Management:
- Personal Development
Manage own development to increase own competencies for the position function and future leadership growth opportunities - People Management
Plan and manage performance, skills development and team motivation. Achieve efficiencies and increase competencies
Address employee’s issues or grievances
Management of drivers performance, i.e. weekly monitoring of their consumption per km, daily debrief and weekly reports indicating outliers.
Driver PDP and licenses
Manage drivers’ leave and overtime (update daily) - Teamwork
Support effective teamwork within depot/branch
Job Outcomes / KPA’s
- Targets and measures to be discussed in Performance meetings
Finance
- Work contributions to bottom line (e.g. increase profits, decrease costs, cash flow)
- Client
- Contribution to client satisfaction levels (internal and external clients)
- Process
- Efficiency, accuracy and reporting
- People
- Management contribution supporting, growing and motivating staff to deliver results.
- Personal contribution to team and others
- Values
- Alignment with the Lieben Values
- Lean
- Reducing waste and streamlining processes
Authority / Decision Making
Customer and driver problems with limited decision making only, however must ensure prior approval is obtained from relative authority.
