Role Overview:
As the Workshop Manager, you will be responsible for ensuring the efficient and effective operation of our workshop, managing a team of technicians and mechanics, and maintaining high-quality standards for all repairs and maintenance work. Your role will be critical in ensuring that our fleet vehicles are well-maintained and in top working condition, minimising downtime and maximising their productivity.
Responsibilities:
- Manage workshop operations:
- Oversee the day-to-day operations of the workshop, including planning, scheduling, resource allocation, and quality control.
- Monitor and analyse workshop performance, identifying areas for improvement and implementing solutions.
- Team management: lead and motivate a team of technicians and mechanics to ensure they are working efficiently and effectively.
- Budget management: Monitor and manage workshop expenses to ensure they are within budget.
- Inventory management:
- Maintain accurate inventory records and ensure that all necessary tools and equipment are available for use and that all stock levels are adequate;
- Maintain accurate records of all maintenance and repairs, including costs and parts used.
- Quality control: implement and maintain quality control measures to ensure that all work meets the company's standards and expectations.
- Training and development: Identify training needs, conducting performance appraisals and providing coaching and development opportunities for workshop staff to improve their skills and knowledge.
- Health and safety: Ensure that all workshop operations are carried out in accordance with health and safety regulations.
- Customer service:
- Maintain a high level of customer satisfaction by providing timely and quality service;
- Communicate effectively with other departments to coordinate fleet maintenance and repairs;
- Develop and maintain relationships with clients and suppliers.
- Reporting: Prepare and submit regular reports on workshop operations, including productivity, expenses, and any issues or concerns.
Qualifications:
- Must be a qualified Diesel Mechanic
- Minimum of 5 years of experience in fleet management or automotive repair
- Minimum of 3 years working in a management position
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Proficient in computer software and maintenance management systems
- Knowledge of safety regulations and procedures
- Ability to multitask and prioritise in a fast-paced environment
- Strong problem-solving and decision-making abilities
- Valid driver's licence and clean driving record
