JOB DESCRIPTION
We are looking for an experienced Property
Administrator who will be responsible for
supervising and planning the billing and collections
operations.
The successful candidate will be key in establishing
and maintaining effective and cooperative working
relationships with customers, facility managers and
property operation teams.
In addition to maintaining oversight on clerical
team, the prospective candidate will also be
responsible for their own portfolio of buildings,
administration of which will encompass the full
property administrative function from lease
onboarding to accounts payable and cash book
reconciliation.
This position is highly visible and requires a strong
leader with the ability to prioritize, plan, and
supervise the clerical team.
KEY COMPETENCIES
- Ability to work as part of a team
- Friendly, helpful, and service – orientated
- Excellent communication skills, written and verbal
- Client management skills
- Planning, organizing and time management
- Deadline driven and achievement orientated
- Ability to work under pressure to tight deadline
- Problem-solving and critical thinking
- Ensure efficient leasing administration, effective tenant billing and collections, excellent customer service and provide accurate management reports
- Property administration for own portfolio: Leasing administration, billing and receipts/refunds; tenant collections ; tenant relations; accounts payable/receivable (debtors and creditors) and cash book reconciliations
- Oversee and streamline billing processes
- Ensure month-end closing of the billing
group functions - Maintain and implement quality assurance
for all processes - Respond and mitigate billing escalations
- Upload tenant charges into MDA and reconcile to the accounting system
- Assist with ensuring invoices are delivered to customers accurately and in a timely manner
- Ensure invoices are uploaded to third party bill systems on time and accurately
- Observe and adhere to established processes, procedures, policies, and guidelines
- Team building and training
- Assist with AR related special projects as necessary
- Weekly and monthly ledger reconciliations, aging review and reporting to direct supervisor
- Review monthly delinquency notifications to revenue team
- Confirm and reconcile customer disputes as they pertain to payment of outstanding balances due
- Provide excellent & considerate customer service to external and internal customers.
- Meet defined department goals and collection metrics.
- Provide weekly/monthly detailed collection status to management.
QUALIFICATIONS
- Grade 12
- Relevant diploma in property
management field advantageous
EXPERIENCE
- 2-3 years in a similar role
- Property industry and utilities understanding essential
- Minimum junior level management experience
- Intermediate Excel skills
- Experience in customer service
- SAGE/MDA experience advantageous
