The Call Centre Operator will be responsible for operating an ordering Call-centre for fuel products. The incumbent responds to electronic, telephone and email enquiries, orders and complaints about fuel and deliveries, which are transferred to the ordering system. The orders are then processed, and the relevant paperwork distributed to the stakeholders. This position will be based in the East London office.
Key Accountabilities :
- Operate Call-centre to receive and optimise fuel orders;
- Co-ordinate ordering of fuel;
- Manage and communicate any order changes via Fueled system;
- Compile daily preliminary Delivery Schedules with maximizing vehicle utilization and submit to the Logistics Manager by email before 13:00 Daily during weekdays for distribution to the respective Transporters;
- Proactively work with Retailers to prevent dealers running-dry of wet stock;
- Monitor all orders to maximize MOQ, and minimize LOB’s;
- Resolve dealer queries and remind them of order and delivery dates;
- Deal with Transporters – queries on deliveries, pass on information about which orders have been scheduled where;
- Monitor credit limits and liaise with internal stakeholders to assist with limiting financial risk;
- General administration, which includes ensuring that all open Sales Orders and/or Purchase Orders within Evolution are kept current;
- Prepare, complete, PDF print/save and email purchase and sales orders to Transporters and Debtors Department;
- Prepare, complete, email and save copies of daily delivery schedules;
- Place orders for fuel on Astron Energy Connect System accurately;
- Deliver premium service to Retailers with regards to all aspects of Order delivery.
Experience and Qualifications :
- Matric Certificate
- Certificate in Customer Service
- Qualification in Supply Chain Management / Logistics advantageous
- Excellent command of English
