Job Responsibilities
- Coordinates conference and banqueting activities within the hotel including weddings.
- Coordinates events, gala dinners, and weddings.
- Handles quotations, reserves rooms, makes spa bookings, and restaurant bookings.
- Ensures that standards are maintained in banqueting venues and outlets at all times in relation to service delivery and hygiene requirements.
- Adheres to standardized portions and is responsible for controlling food, beverage, and labor costs in alignment with business trends.
- Ensures that conference coordinators receive a welcome pack and briefing on arrival and raises charges daily.
- Ensures that post-conference briefings take place with conference coordinators on the last day, and the account is signed off for payment.
- Contributes to guest satisfaction by ensuring that it is established and maintained by the employees of the Banqueting Department.
- Ensures that all reports associated with the department are produced on time and are accurate.
- Supplies relevant information to other departments timely to assist them in planning and running their departments.
- Keeps records and maintains filing systems within the Banqueting Department.
- Keeps follow-up files and records actions that have to be taken.
- Converts enquiries and provisional bookings into confirmed bookings.
- Enters all bookings into the conference and banqueting diary/Opera.
- Attends regular meetings with the Hotel Management to determine the success of bookings and methods of approach.
- Prepares guest accounts in accordance with the company policies and procedures.
- Coordinates services with outsourced suppliers.
Requirements
Diploma in hospitality or tourism.
Minimum of 2 years experience.
Opera knowledge is an advantage.
Job Type: Full-time.
Pay: From R16,000.00 per month.
Application Deadline: 2024/09/27
Expected Start Date: 2024/10/05.
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