VACANCY: Senior Systems Support Technician
(REF: #SST)
Contract Type: Permanent
Location: Centurion, Gauteng
Reporting Line Manager: National System Support Manager
Job Description
- Install and configure new hardware and software.
- Monitor and maintain systems and infrastructure.
- Rollout of new applications and upgrades.
- Carry out administrative duties, e.g., maintenance and day-to-day operational support.
- Perform other duties as assigned.
- Liaise with other IT personnel and developers for problem resolutions on escalated matters.
- Maintain backups, security, and other strategies.
- Investigate and resolve incidents logged by customers.
- Examine and complete service requests logged by customers.
- Communicate effectively with users and relevant role players to keep them informed on the status of issues and incidents.
- Coordinate and liaise with suppliers on equipment repairs.
Competencies
- Must have leadership skills and be able to work well in a team-oriented environment.
- Must have advanced Microsoft skills.
- Have the ability to challenge the status quo and identify new approaches to improve the effectiveness of processes.
- Have a relentless drive to do things better, and to strive for new standards of excellence.
- Must have excellent communication and interpersonal skills.
- Must be able to liaise with suppliers and members of the organization at all levels.
- Must be able to function in a pressured environment independently.
- Be able to multi-task.
- Good negotiating skills are essential.
- Ability to travel.
Minimum Requirements
- Diploma in information systems, engineering, or related subject - Advantageous.
- Microsoft Certified System Engineer – Advantageous.
- Driver's license – Must.
- Proven track record.
- Minimum 3-5 years’ experience in a similar role.
Job Type: Permanent
Education:
Experience:
- System Support: 2 years (Required)
License/Certification:
- Driver's license (Required)
Application Deadline: 2024/09/20
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