· Ensure that all fees are correctly charged at time of ticketing including invoicing and referral bookings.
· No tickets to be on the uninvoiced ticket list.
· All ECC charges invoiced out the following day.
· All vouchers correctly issued and emailed to the client and supplier.
· Cost conscious for both TTS and the client.
· Benchmarks in accordance with the company policy.
· Limited QC errors.
· Ability to accurately conclude multi-sector/round the world reservations.
· Knowledge and able to work on the Amadeus/Galileo GDS or OBT.
· Issue full domestic and multi sector international reservations including hotel, car, air, transfer, B&B etc.
· Ability to calculate round the world fares.
· Accurately complete all reissues.
· Ability to complete all refunds accurately.
· Ensure corporate fares are utilized.
· Ability to mentor junior consultants.
· Constant knowledge improvement through training.
· Ability to learn and adapt to new systems.
· Fully conversant with preferred partners both of TTS and the client.
· Ability to update all travellers and client profiles.
· Ability to handle pressure and volume.
· Offering a consistent extra mile service while adhering to the SOP and SLA.
· Client retention. Assist junior staff.
Minimum Requirements:
- Grade 12/Matric.
- Bachelors degree in Tourism.
- Minimum of 5 years of experience in a similar role.
Job Types:
Application Question(s):
- Do you have Certifications in Amadeus and Galileo?
- Are you available immediately?
Experience:
- Senior Travel Consultant: 5 years (Required)
Location:
- Pretoria, Gauteng (Required)
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