Job DescriptionIT Infrastructure Engineer
We are seeking a highly skilled and experienced Systems Administrator to join our dynamic Global IT team. As a Systems Administrator, you will play a crucial role in managing and maintaining our organization's Global IT infrastructure, ensuring seamless operations, and providing expert support to our users. The ideal candidate should have a minimum of 5 years of hands-on experience in Microsoft systems administration, user IT support, Office 365 administration and support, Citrix and VMware administration and support, and some exposure to cloud technologies.
Job Description:
- Provide efficient and effective technical support to end-users, troubleshooting hardware and software issues, resolving network connectivity problems, and assisting with various IT-related inquiries.
- Office 365 Administration and Support: Oversee Office 365 environment, including Exchange Online, SharePoint, OneDrive, and Teams. Set up user accounts, manage access permissions, and collaborate with teams to enhance productivity and collaboration within the organization.
- Citrix/VMware Administration and Support: Administer and maintain virtual environments, ensuring smooth operation of virtualized applications and desktops for remote and on-site users. Troubleshoot and resolve any Citrix/VMware related issues that may arise.
- Cloud Experience: Demonstrate familiarity with cloud computing concepts and technologies, such as Azure, AWS, or Google Cloud Platform. Assist in the integration of cloud-based services into our existing infrastructure, as well as the management of cloud resources.
- Contact vendors / service providers to troubleshoot and replace failure equipment.
- System Upgrades and Migrations: Plan and execute system upgrades and migrations, ensuring minimal disruption to operations while keeping data integrity intact.
- Conduct patch management to deploy security patches in PCs and Servers as needed.
- Coordinate IT project with vendor or headquarters for new IT systems installation, deployment, and user acceptance testing.
- Review and update branch business continuity plan annually.
- Renew and mange maintenance contracts to ensure all systems under protection.
- Manage user accounts under company policies and procedures.
- Documentation and Training: Create detailed documentation of system configurations, troubleshooting steps, and IT processes. Conduct training sessions for end-users to enhance their understanding and utilization of IT resources. Assist all business events and conference with IT technologies and solutions.
- Business travel is required to European sites.
Skills & Experience Required:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Minimum of 5 years of hands-on experience in Microsoft systems administration, Helpdesk user IT support, Office 365 administration and support, Citrix and VMware, and some cloud technologies.
- Strong knowledge of Windows Server, Active Directory, Group Policy, and other Microsoft technologies.
- Proficiency in Office 365 administration, including Exchange Online, SharePoint, OneDrive, and Teams.
- Familiarity with Virtual technologies, such as Citrix Virtual Apps and Desktops (formerly XenApp and XenDesktop) and VMware ESXI/Vcenter.
- Exposure to cloud platforms (Azure, AWS or GCP) and their basic concepts.
- Solid understanding of IT security principles and best practices.
- Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues independently.
- Strong communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams.