Cape Town
Healthcare Servicing Consultant
R20 000 to R27 000 CTC (depending on experience)
Job Title: Healthcare Servicing Consultant (Cape Town)
Job Description:
The Service Consultant will serve as a point of contact who clients can depend on for assistance and support with their medical aid and health-related products. The team provides medical aid advice, support, and claim management services to ensure that clients get the most from their medical aid.
Key Responsibilities and Duties:
- Service delivery and liaison with clients (telephonically and via email)
- Liaison with medical schemes to manage and resolve client’s queries
- Ongoing support with the management of the client’s health portfolio (medical scheme, loyalty programmes, Gap product and other Health products)
- Sales of ancillary products such as gap cover, dentistry, extended oncology
- Effective coordination to ensure the timely processing of members service transactions (amendments, cancellations, general queries, option changes, dependent registration)
- Retention activities
- Optimisation of chronic cover (registration, formulary investigations, utilisation of benefits)
- Processing and activation of new broker appointments
- Updating existing client information
- Follow-up client calls where necessary
- Assistance with claims
- Assistance with other functions within the Administration area if and when required
Qualifications & Experience:
- National Senior Certificate or equivalent
- Knowledge and experience of the above-mentioned functions
- Experience in a call centre or client service environment
- At least 2 years’ experience in medical scheme industry is essential
Key Competencies:
- Good verbal and written communication skills
- Competent with Excel & CRM programs
- Ability to apply administration principles and work with detail and a high level of accuracy
- Disciplined with doing follow-ups and reminders and keeping clients informed
- Strong analytical and listening skills
- Team player
- Ability to work well under pressure
- Strong client service focus
- Relationship management skills
- Adaptable
To apply, please submit your CV, as well as your latest payslip, to
Posted 2024-07-09
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