Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.
Job Purpose
Assess the merits of motor vehicle accident claims in order to identify a possible recovery for the customer and claims business.
Responsibilities
- Work Scheduling and Operational Compliance: Organize own work schedule in order to get the job done, coordinating with support services and ensure completed work within SLA.
- Customer Management (Internal): Help manage clients by carrying out standard activities and providing support to others. Transfer matter to relevant department to recover the amount spent on the claim as per standard operating procedure (frequency and standard).
- Customer Service: Carry out standard customer service activities and handle simple customer enquiries. Manage outstanding items on the workbench as per the standard operating procedure. Provide feedback to customer should the claim be discarded and cannot be processed due to client being at fault.
- Correspondence: Respond to routine requests using telephonic conversation or emails (internal and external).
- Data Collection & Analysis: Ask questions, collect data from a variety of sources, analyse information and investigate claims. Collect third-party claims information by using tracing tools and techniques to establish if the third party is insured or uninsured. Identify recoverable third-party claims by assessing merits in accordance with the standard operating procedures.
- Document Preparation: Prepare internal letter of demand following detailed instruction using standard templates.
- Document Management: Create, organize and maintain files containing the correspondence relating to policies and matters. Capture letters of demands and/or summons received from insurers and attorneys on relevant system in accordance with standard operating procedures.
- Administration: Produce, update and provide best practice support on the claims administration process and other departmental systems, in line with the SOP.
- Personal Capability Building: Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Education
School Grade 12 (Required)
Experience
2 to 3 years experience in any data capturing/admin position (Essential); 2 to 3 years experience in a debt collecting or claims environment and working with vehicle collisions (Essential); 2 to 3 years experience in short term insurance claims environment and/or attorney dealing with motor vehicle collisions (Advantageous).
Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.
Telesure Investment Holdings
Our Work Experience is the combination of everything that’s unique about our culture, our core values, our company meetings, our commitment to success, our recognition programs, but most importantly, it’s our people. Our employees are self-disciplined, hardworking, curious, trustworthy, humble and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in our area.
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