COMPANY OVERVIEW:Hartree Partners is a global energy and commodities firm, founded in 1997. The firm is headquartered in New York and maintains offices in many financial centres around the world including London, Singapore, and Dubai. Hartree Partners LP is owned by the company’s Managing Partners, senior staff, and Oaktree Capital.OUR VALUES:We are DEEPLY ANALYTICAL, data driven, and methodical, research and application oriented, we seek to understand before we actWe are ENTREPRENEURIAL, intellectually curious, and enterprising, our goal is to develop new methods and find new opportunitiesWe are INNOVATIVE, creative, and cutting edge, we welcome opportunities to break new groundWe are COLLABORATIVE, collegial and connected, our best work comes through the teams we have builtWe are ETHICAL, operating with respect and honouring commitments, we are dedicated to making ethical and sustainable business decisions that reflect our core value of integrityJOB SUMMARY: Hartree Partners is seeking a highly motivated IT end user support engineer, the ideal candidate will have 4-6 years of relevant work experience, preferably gained within an investment firm. This position offers competitive pay and an immediate start date. This is a Central London office-based position.DUTIES & RESPONSIBILITIES: Based in the London office, acting as the firstpoint of contact for clients (internal), supporting our London office employees both on premise and remote, remote support of offices across Europe.Assist with the resolution of any Technology or general office infrastructure issues.Desktop provisioning and Support (both on premise and remote) – Hardware and MS Office SuiteMobile devices provisioning and support – O365, MS IntuneManaging client support by logging, diagnosing and resolving their problems via email, phone and helpdesk portalUsing the help-desk system to document problem descriptions and resolutionsCollaborating with colleagues, vendors and other stakeholders to investigate and test issues and develop solutions for the clientsUsing your communication skills to explain the status of issues to clients and escalating any high priority customer issues to management.Coordinating and managing desk moves and computer equipment upgradesManage hardware inventory of spare computer parts and pcsEDUCATION & EXPERIENCE: Technology-based degree from a recognised university4-6 years of experience in supporting corporate end users within a Trading house or Hedge Fund Excellent communication skills, both written and verbalExperience withincustomer or clientservicesExperience of supporting Microsoft 365 and cloud computing along with virtual infrastructure.Ambitious personwith a driveto improve and innovateExcellent admin and organisational skillsWillingness to achieve Accredited Microsoft qualificationsSome experience in coding or scripting languages would be preferable, but not essentialWHAT’S ON OFFER: A competitive compensation packageThe opportunity for professional development in a supportive and dynamic work environment working directly with all levels in the firm