The RoleWithin JCDecaux UK the role of Service Delivery Field Analyst (SDFA) provides support to any remote physical asset (digital or end user) or site (office, warehouse, digital, data centre, etc) deployed or in use. The position sits within the Service Delivery Field team, part of the Service Delivery department, within the Technology & Innovation Division and, reports to the Service Delivery Field Team Leader (SDFTL).This role is 75% field based, anywhere in London, Glasgow and across the UK.JCDecaux UK is a challenging and ever evolving company where improvements to processes, systems and working practices are continually strived for, and the role of SDFA is crucial to both the department and wider company’s success.What You'll be DoingTechnicalUnderstanding and experience of using the following technologies:Client Operating systems (Windows 10, etc)Helpdesk systems (CONNECT for Service, Zendesk, etc)End user desktop equipment (desktop PCs, laptops and accessories)Microsoft Office applications (Office365)Telephony Platforms (MS Teams)Responsible for the configuring and management of network device (switches, routers), smart city technology (cctv cameras, pollution sensors, object counting, radio services)Management of SIM card and device connectivity platformsInstallation of large format LED screens and associated equipmentInstallation of structured cabling, comms racks and power equipmentQuality ManagementAdherence to the philosophy of continuous improvement through examination of all outcomes of processes, regardless of either a positive or negative outcomeEnsures standard operating procedures (SOPs) are followed and where audits find non-adherence to SOP that corrective actions are completed in a timely mannerPersonal Ability to listen, adapt and make suggestionsExcellent customer service skillsLanguages: Fluency in English, French desirableHighly motivated and service orientatedStrong organisational skills and attention to detailStrong communication skills (written and oral)Excellent analysis, testing and troubleshooting skillsAbility to rapidly identify faults and resolve issuesA little about youA little about youEducated in an IT related field or strong breadth and depth of relevant industry experience in a technical support positionMicrosoft MTA/MCSA (desired but not essential)Working towards CMNO, CCNA or equivalentFull UK Driving Licence