A leading forward-thinking, fast growing digital marketing company is currently looking to further expand their dynamic team with a Swedish Call Centre Agent , to join their offices in Johannesburg, South Africa .
As the Swedish Call Centre Agent in Johannesburg, South Africa , you will primarily be responsible for assisting all Swedish users/clients telephonically and providing support.
Job duties include:
- Assists with overflow for English speaking customers (secondary language)
- Responds to incoming customer queries via all contact mediums (call, live chat and email)
- Ensures that all communication (in Swedish and English) with our users/clients is of the required/expected quality
- Ensures that all communication and volume received is dealt with and responded to in the required timeframe and manner
- Assists VIP Hosts (when necessary) with Swedish translations and / or correspondence
- Enhances and improves customer experience and relationships
Job Requirements:
- 2 – 3 years customer care experience preferably from a high contact environment
- Must be fluent in Swedish , both written and spoken, preferably as a first language
- Above average English communication, both written and spoken
- Must be able to communicate clearly and must have excellent telephonic and written communication ability
- Intermediate computer literacy (specifically MS Office and internet applications)
- Moderate typing skill/accuracy, in Primary Language (average 30 WPM with 90% accuracy)
- Strong attention to detail and distinct ability to identify and solve problems
Don’t miss out on this awesome Swedish Call Centre Agent job opportunity in Johannesburg, South Africa ! Apply now by sending a detailed CV to . If you have not received any feedback within 7 days please consider your application unsuccessful.
#J-18808-Ljbffr