Description
Our client in the IT industry is currently looking to employ a Senior Customer Engineer, based in Cape Town.
A wonderful career opportunity awaits you.
Requirements:
- Grade 12 Certificate
- CompTIA A+ and N+
- CCNA/CCNP
- MCITP/MCSE on Windows Server 2012+
- Microsoft 365 Administration
- 3-6 year minimal IT experience
- (Advantageous) Microsoft Azure Certification
- (Advantageous) Vendor Certifications (HPE, DELL, LENOVO, IBM, etc)
- 2 years minimal experience in an enterprise server environment with administration and problem resolution of Windows Server .
- 2 years minimum experience in virtualised workloads (VMWare / Hyper-V).
- Extensive knowledge of Desktops, Laptops, printers, Network Copiers .
- Extensive knowledge of Microsoft 365 Suite (Licensing, Products, Services).
- Extensive Knowledge of Windows 10 & 11 Operating Systems.
- Knowledge of Redundancy Strategies (RAID, HA, Failover, MPIO).
- Knowledge of Hyper Visors (VMWARE, Hyper-V, Azure).
- Knowledge of Windows Server 2012 + Operating Systems.
- Knowledge of Active Directory, DNS, DHCP, RDS Roles .
- Knowledge of Installation and Configuration of Exchange / SQL Server.
- Knowledge of Basic Scripting Tasks for Large Scale Deployments.
- Knowledge of LAN / WAN Solutions .
- Knowledge of Networking (VLAN, Routing, Switching).
- Knowledge of ITIL processes and experience adhering to them in a production environment.
- Knowledge of Remote Monitoring Systems .
- Knowledge of SAN Storage Management .
- Knowledge of Public Services (DNS, Public IPs, Subnetting).
- Knowledge of Firewall Management (ACL, Zones, NAT).
- Knowledge of Installation and Maintenance of Proxy Servers.
Responsibilities and expectations but not limited to:
1st Line Support:
- Support Delivery: Provide support via email, phone, or remote assistance.
- Issue Resolution: Diagnose and resolve hardware and software issues on desktops, laptops, printers, scanners, and peripherals.
- Network Troubleshooting: Apply basic network principles to resolve connectivity issues.
- Active Directory Management: Use Active Directory for GPOs, logon scripts, and user management.
- OS and Software Management: Install, configure, and maintain Windows 10/11 and software suites (Office 365, OneDrive, SharePoint, Azure AD).
- Hardware Support: Replace hardware components in desktops and laptops.
- Documentation: Keep accurate records of IT inventory, software licenses, and configurations.
- Compliance: Adhere to security protocols and company policies.
2nd Line Support:
- Issue Support and Troubleshooting: Investigate and resolve incidents, analyse system metrics, logs, traffic, and configuration changes.
- Virtualization Management: Manage and maintain Microsoft Hyper-V and VMware environments.
- Patch Compliance: Ensure adherence to patch compliance levels and assist with troubleshooting patch failures.
- Collaboration: Work with Customer Engineers on complex issues and project rollouts.
- Audits and Backups: Conduct server and security audits, perform system backups, and manage recovery processes in line with disaster recovery and business continuity strategies.
- Server Integration: Integrate email, print, and backup servers into enterprise systems.
- Active Directory Support: Provide support for Microsoft Active Directory and Windows-based systems, including directory and identity management.
- Project Leadership: Lead projects related to infrastructure and network improvements or upgrades.
3rd Line Support:
- System Oversight: Oversee and maintain server and network systems, troubleshooting issues as they arise.
- Infrastructure Management: Design, implement, and manage IT infrastructure including servers, storage, networking, and security systems.
- Escalation Handling: Ensure all escalations are addressed and production is restored to normal within SLA timeframes.
- Client Site Visits: Visit client sites to troubleshoot, configure, and implement IT solutions.
- Hardware Resolution: Resolve hardware issues and consult with third-party vendors when necessary.
- Continuous Improvement: Seek and implement opportunities for improvement in IT systems and service delivery.
- Documentation: Maintain comprehensive documentation for all system and network configurations.
- Industry Awareness: Stay updated with industry trends and best practices in infrastructure and network engineering.
- Capacity Management: Manage capacity effectively to optimize system performance.
- Reporting: Compile reports, including Health Checks on server infrastructure, for clients.
- Collaboration: Work with other IT professionals to resolve complex technical issues.
- Backup Systems: Ensure backup systems are operational and that the backup policy is enforced.
- Preventative Maintenance: Analyse existing systems and operations to develop and implement preventative maintenance strategies.
- Problem Identification: Identify potential issues and notify relevant stakeholders promptly.
- Critical Thinking: Employ strong critical thinking skills to lead and manage situations involving major outages.
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